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Job description
The Hospital Partnership Liaison (HPL) is responsible for building and maintaining strong hospital relationships, improving processes, and delivering education to enhance the overall culture of donation within assigned hospitals. This role serves as a subject matter expert and trusted partner, providing real-time guidance, collaboration, and high-quality customer service to support donation outcomes.
Key Responsibilities
Hospital Support & Relationship Management
Collaborate with hospital leadership to establish donation goals, align priorities, and implement strategic initiatives that promote a culture of donation
Identify underperforming areas and initiate corrective actions to improve donation performance
Provide ongoing support to hospital partners, including issue resolution and real-time guidance during urgent or after-hours situations
Anticipate and respond to evolving hospital needs, including regulatory, policy, and staffing changes
Ensure adherence to donation best practices and regulatory requirements
Build and maintain strong relationships with key stakeholders, including physicians, nurses, chaplains, social workers, respiratory therapists, and administrators
Maintain a consistent onsite presence through rounding, engagement, and off-shift support (including nights and weekends as needed)
Identify and develop hospital "champions" to advocate for and support donation processes internally
Education & Training
Develop and deliver engaging education programs on donation processes, regulations, and best practices
Provide real-time education and guidance during active donation cases
Lead training on donation pathways, clinical processes, and regulatory requirements
Reinforce staff understanding of roles and responsibilities in the donation process
Data Analysis & Reporting
Collect, analyze, and report hospital-specific donation metrics and outcomes
Identify trends in referrals, conversions, and overall performance
Present data, audit results, and process improvement initiatives to hospital leadership
Participate in post-donor reviews to evaluate performance and refine strategies
Accurately document all interactions and activities in the electronic donor record (e.g., iTransplant)
Compliance, Quality, & Process Improvement
Recommend and implement process improvements to enhance efficiency and effectiveness
Share best practices across hospitals and OPO partners to drive continuous improvement
Participate in and support quality improvement initiatives, including PDSAs
Assist with onboarding and mentoring new team members
Ensure compliance with all applicable regulations, including CMS requirements and hospital accreditation standards
Collaborate with hospital committees to address donation-related processes and performance
Conduct follow-ups and corrective actions when process gaps or variances are identified
Perform additional duties as assigned, consistent with the scope of the role
Qualifications
Education: Bachelor's degree in Public Relations, Healthcare, Communications, Social Work, or a related field required. Exceptional work experience may be substituted for education requirements.
Experience: At least three years of experience in healthcare, marketing, communications, business development, or social work, with a preference for direct clinical experience. Position requires excellent communication, collaboration, and analytical skills.
Licensure, Certification, and/or Registration: N/A
About Us
Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.
Benefits
Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.
To learn more about NFH, please visit our website at
Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.
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Worksite address
huntington, WV, 25777, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.