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Job description
Hospitality Service AmbassadorThe Hospitality Service Ambassador is a multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements. The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform all functions. Specific job requirements will be determined based on needs of hotel client.Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.Assists visitors with directions, information and other inquiries in person and by phone where required. Practices proper client and/or Towne Park etiquette.Deliver messages, packages, food, and other items to guest rooms.Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant hostProvides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.Maintain and clean the designated lobby station and baggage carts.Keep lobby doors and windows clean of handprints when guest traffic is low.May support room service deliveries and support hotel restaurants with host and table busing dutiesEnsures that guest and business confidentiality is always maintained.Communicate guest needs to corresponding departments.Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.Uses only equipment trained to use and operates all equipment in a safe manner.Additional duties as assigned.QualificationsEducation:High school diploma or general education degree (GED)Required Licensure, Certification, etc.:Must be at least 18 years of age and be able to pass a criminal background and drug screenWork Experience:One to three months related experience and/or training; OR equivalent combination of education and experienceKnowledge:Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance systemSkills:Ability to read and write standard English languageAbility to read and comprehend simple instructions, short correspondence and memosAbility to write correspondenceAbility to manage processes, analyze information, and problem solve.Strong verbal and written communication a must; reporting skills, administrative writing skills.Ability to work flexible hours, including evenings and weekends as neededAbility to work independently to effectively plan and set priorities to accomplish required tasksScopeAuthority to Act:Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:The employee has control over resources available only.Working Conditions & Physical DemandsThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Lifting RequirementsExerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.Working EnvironmentThe majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Worksite address
anaheim, CA, 92801, US
Who can apply
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