About this opportunity
Twin Peaks Restaurants lists this HOST(ESS) opportunity in st louis, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Host(ess)
ROLE PURPOSE:
To present a positive first impression of TGI Fridays personability, excellent service, and high standards. To greet Guests upon arrival, ensure Guests' dining experiences are excellent, and bid Guests farewell as they leave.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
Greet incoming and departing Guests warmly with a genuine smile and eye contact
Uses visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
Promptly answer incoming calls to the restaurant and provide appropriate information
Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests if necessary
Tend to special Guest needs and requests
Follow all relevant brand standards to deliver Fridays Service experience
Observe Guests' needs throughout the dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
KEY DECISIONS:
Influences:
Identifying and handling special needs or requests from Guests
Ensuring expedient seating of Guests
Seating Guests in the bar area or dining area
MEASURES OF SUCCESS:
Follow Fridays Service Standards for greeting Guests
Consistently fulfill the Key Responsibilities and Accountabilities above
Guest satisfaction scores
QUALIFICATION REQUIREMENTS:
Must be able to carry natural conversations with Guests without sounding scripted or intrusive
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as be able to understand requests for assistance
Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc
Must be able to hear well in a loud environment in order to answer the telephone and converse with Guests and staff
Must be able to walk and stand during an entire shift
Must be able to reach, bend, stoop and wipe
Must be able to carry trays or supplies (10-30lbs )
COMPETENCIES:
PASSION FOR THE GUEST – You create a seamless Guest experience by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.
Create a strong first impression with your initial greeting
Pay attention to details; remember names and favorites of regulars
Make a difference by personalizing service to exceed Guest expectations
Go above and beyond to establish a personal connection with Guests to make them feel warm, welcome, and appreciated
Make the bar an attractive and exciting place to hang out
Establish a strong rapport with all Guests to create Fridays fans and repeat traffic
Show awareness of Guest needs and expectations by preventing problems before they arise
COMMUNICATION – You keep the lines of communication positive, open, and productive.
Communicate in an open, sincere manner
Share information with others to raise awareness of potential needs and changes
Keep interaction positive and productive; avoid conveying negativity
Respond positively to conflict situations and works to find appropriate solutions
Listen carefully and attentively to others without judgment
Ask thoughtful questions to ensure proper understanding of messages being conveyed
Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions
FLAIR & SALESMANSHIP – You keep it fun and keep it real; you seek opportunities to sell others on the whole TGI Fridays experience.
Demonstrate a unique, lighthearted, style that is personal and personable
Listen carefully to Guests' needs and suggests add-ons
Possess contagious energy that translates to Guests and Team Members
Know TGI Fridays drinks and menu items and are able to speak knowledgeably to make personal suggestions
Grow the business and expertly upsells menu items when applicable
Proactively looks for ways to improve the Guest Experience and takes initiative to make changes as necessary
Enthusiastically promote the TGI Fridays brand and menu
RELIABILITY & ACCOUNTABILITY – You work hard, carefully follow directions and established guidelines, and deliver quality results.
Consistently arrive to work prepared and ready for the shift
Ensure all responsibilities are fulfilled before shift's end
Make yourself available to take on additional shifts and/or responsibilities
Set the standard by adhering to established rules and regulations
Organize your tasks in order of priority to ensure timely and thorough completion
Admit mistakes and take prompt action to correct them
Hold yourself and others accountable for delivering consistent quality
FLEXIBILITY & STRESS TOLERANCE – You know that anything can and will happen and are willing to mix things up anyway.
Respond quickly to changing needs and adapt as necessary
Display a positive, confident attitude for tackling new challenges and tasks
Handle multiple tasks without becoming visibly overwhelmed or upset
Easily adjust to meet changing demands and new regulations
Promptly anticipate and react to potential Guest needs and requests
Dive into peak service situations with energy and drive
Respond calmly to problems and control emotions
Handle yourself in a professional manner at all times
TEAMWORK & COLLABORATION – You fuel an environment where everyone pitches in and gets along.
Recognize the importance of working together to accomplish goals
Actively promote cooperation, respect, and acceptance of all Team Members
Establish positive and supportive working relationships with all Team Members to maintain a productive atmosphere
Take on additional responsibilities to ensure proper coverage during rush times
Reach out to Team Members when necessary to ensure timely completion of all tasks
Take advantage of opportunities to set an example for new or inexperienced Team Members
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.