About this opportunity
Millennium Hotels and Resorts lists this Host/Hostess - Full Time opportunity in sunnyvale, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $23.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
Passion for Hospitality – Delivering meaningful and memorable guest experiences
Entrepreneurial – Taking ownership and acting with agility
Innovation & Progressive – Continuously improving how we operate and serve
Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Host / Hostess , you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience.
This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment.
Your Impact – Guest Experience
You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social.
What You'll Be Doing
Guest Welcome & Experience
Welcome guests with a warm, friendly, and engaging attitude
Create a positive first and last impression for every guest
Manage guest arrivals, seating, and departures in a professional manner
Provide accurate information about the restaurant, menus, hours, and hotel amenities
Answer guest questions and assist with special requests
Anticipate guest needs and communicate relevant information to the service team
Handle guest concerns professionally and involve management when appropriate
Reservations & Seating
Manage reservations and waitlists accurately using the restaurant reservation system
Maintain an organized and efficient seating plan
Escort guests to their tables and provide menus as appropriate
Communicate estimated wait times accurately
Monitor table availability and coordinate seating with servers and management
Balance guest preferences with restaurant capacity and service flow
Communicate special occasions, VIP guests, allergies, and other relevant information to the service team
Restaurant Operations
Maintain a clean, organized, and welcoming host stand and entrance area
Ensure menus, reservation materials, and guest supplies are properly stocked
Assist with opening, closing, and side-work duties
Monitor the dining room and communicate operational needs to the appropriate team members
Assist servers and other team members during busy periods as needed
Support smooth guest flow throughout the restaurant
Team Collaboration
Work closely with servers, bartenders, food runners, culinary staff, and management
Communicate effectively regarding reservations, guest needs, table status, and service priorities
Help maintain an organized and positive restaurant environment
Support team members during high-volume service
Contribute to a team-first culture where everyone works together to create an exceptional guest experience
Safety & Compliance
Follow all food safety, sanitation, and health department regulations
Follow company safety policies and procedures
Maintain a clean and safe entrance and host stand
Report spills, hazards, maintenance concerns, or other issues promptly
Follow established procedures for guest information and reservation records
Requirements
Passion for hospitality and creating memorable guest experiences
Warm, friendly, and engaging personality
Strong communication and interpersonal skills
Professional appearance and positive attitude
Excellent organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced environment
Strong attention to detail
Ability to work effectively as part of a team
Flexibility to work evenings, weekends, holidays, and varying shifts
Technical / Role-Specific Requirements
Previous host, hostess, server, restaurant, hotel, or customer service experience preferred
Experience with restaurant reservation systems preferred
Experience with POS systems is a plus
Strong knowledge of basic restaurant operations and dining etiquette
Ability to manage multiple guest requests and seating priorities simultaneously
Food Handler Card required or ability to obtain upon hire, as applicable
Preferred Qualifications
Previous hotel or lifestyle restaurant experience preferred
Experience with OpenTable or similar reservation systems is a plus
Previous experience in a high-volume restaurant environment
Strong knowledge of local dining and hospitality offerings is beneficial
Bilingual abilities are a plus
Physical Requirements
Ability to stand and walk for extended periods throughout the shift
Ability to frequently move throughout the restaurant and lobby areas
Ability to bend, reach, stoop, and move as needed during service
Ability to safely carry menus, supplies, and other items
Comfortable working in a fast-paced, high-volume, guest-facing environment
Education
High school diploma or equivalent preferred
Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
Medical, Dental & Vision Insurance
Company-paid Life and AD&D Insurance
Short-Term and Long-Term Disability Coverage
401(k) Retirement Plan with Company Match (where applicable)
Paid Time Off & Paid Holidays
Hotel Room Discounts across our global portfolio
Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
Worksite address
sunnyvale, CA, 94087, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.