About this opportunity
Valencia Group lists this Host / Hostess, On Call- CRC opportunity in arlington, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Restaurant Manager
The Restaurant Host is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service.
Hosts must balance guest engagement with operational control-managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events.
Key Responsibilities
Guest Experience & First Impressions
Greet all guests warmly and professionally upon arrival and departure
Manage the entry experience with confidence, warmth, and efficiency
Provide accurate wait times and maintain clear communication with guests
Create a welcoming and organized environment at the host stand
Reservations & Seating Management Manage reservations, walk-ins, and seating flow using the reservation system
Optimize table turns while maintaining service standards and guest comfort
Balance server sections and ensure equitable distribution of covers
Adjust seating strategy based on volume, pacing, and operational needs
Operational Awareness Maintain full awareness of restaurant layout, table status, and service flow
Communicate continuously with managers, servers, and kitchen regarding pacing
Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service
Assist in controlling door flow during peak and event-driven periods
Guest Communication & Problem Solving Handle guest inquiries, special requests, and concerns with professionalism and urgency
Provide accurate information regarding menus, hours, and offerings
Support service recovery efforts by escalating issues appropriately
Team Collaboration Work closely with servers, bartenders, and leadership to ensure smooth operations
Assist with maintaining cleanliness and organization of the entrance and surrounding areas
Support overall team success with a positive and proactive attitude
Qualifications & Requirements Previous host or customer service experience preferred
Strong communication, organization, and multitasking skills
Ability to remain calm and professional in high-volume environments
Strong problem-solving skills and attention to detail
Comfortable managing guest flow and making real-time decisions
Flexibility to work mornings, evenings, weekends, holidays, and special events
Ability to stand for extended periods
Work Environment Three-meal restaurant with varying service styles and volume levels
Elevated dinner service requiring strong control of reservations and pacing
Fast-paced environment with frequent guest interaction
Schedule variability based on business levels and events
Worksite address
arlington, TX, 76000, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.