About this opportunity
Cooper's Hawk Winery & Restaurant lists this Host opportunity in naples, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Cooper’s Hawk, our Hosts set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door.
What You’ll Get
Incredible Discounts: 50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Spending Accounts- Health and Dependent Care
Health Savings Account
Basic Life and AD&D Insurance
Voluntary Short-Term Disability
Highly Competitive Pay plus Team Member Incentives & Rewards
Pay Access before Pay Day
Flexible Schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program, providing mental health, legal and financial counseling.
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Team Member Rewards, Tenure Recognition and Referral Bonuses
How You Will Succeed
Show Up Ready: Come Prepared, stay sharp, and start strong.
Greet guests with energy and enthusiasm from the very first interaction
Answer guest phone calls with professionalism and hospitality
Follow checklists to set up the host area for a smooth shift
Maintain a professional image at all times by adhering to all appearance and behavior guidelines
Own What You See: Take Responsibility, jump in, and do what needs to be done.
Keep track of table flow and dining room pacing to deliver an excellent guest experience
Adjust seating plans as needed to avoid bottlenecks and wait time surprises
Manage special seating requests of guests consistent with table availability
Stay in Sync: Communicate often, move with your team, and keep service flowing.
Communicate constantly with Managers and Team Members to keep service moving seamlessly
Support servers and service assistants when needed to help the team shine
Make It Personal: Be genuine, listen well, and tailor each experience.
Answer questions about food, wine, and experiences with warmth and knowledge
Share insights about our Barrel Reserve wine during each escort to the table
Add a Touch: Go beyond the expected to create memorable moments.
Help with light side work and maintain the entry area so every guest’s first impression is a great one
Keep phone etiquette polished and professional when answering calls and handling reservations
What You Will Bring
At least 18 years of age
A genuine love for hospitality and a desire to create unforgettable experiences
Comfort in a fast-paced environment with strong multitasking skills
Ability to lift up to 40 pounds and stand for extended periods
Willingness to work weekends and holidays
Team spirit and clear communication
Ability to read, write, and understand English
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.
Worksite address
naples, FL, 33939, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.