About this opportunity
NCG Hospitality lists this Hotel General Manager opportunity in madison, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a 2026 USA Today Top Workplace Winner! The Hotel General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At DoubleTree by Hilton Madison East, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of DoubleTree by Hilton Madison East.
How You’ll Make An Impact
Operations & Team Leadership
Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
Guest Experience & Brand Standards
Deliver exceptional guest service and set high service expectations for the entire team
Maintain strong community and guest relationships to promote loyalty and satisfaction
Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
Financial Performance & Sales Strategy
Prepare and implement the annual operating budget, revenue plan, and sales strategy
Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports
To Be Successful In This Role, You’ll Bring
College degree or at least five years of related work experience in business management, hospitality or related field
Strong customer service skills to include problem-solving and complaint resolution
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Why You’ll Love Working Here
Career Growth
Personalized career development and advancement opportunities
Leadership training, mentorship, and educational assistance
Opportunities to grow across 35 hotels and our Corporate Office
Team Member Perks
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
Referral and incentive programs to earn additional rewards
Paid Volunteer Hours, recognition programs, and appreciation events
Health & Wellness
Medical, dental, and vision coverage
Paid Time Off, Paid Sick Time, and Employee Assistance Program
HSA/FSA options, telehealth, wellness benefits, and more
Financial Benefits
Competitive pay with same-day pay options
401(k) with generous company match
Performance bonuses for eligible positions
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Worksite address
madison, WI, 53774, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.