About this opportunity
Confidential lists this Hotel Manager opportunity in waco, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Seeking an experienced, hands-on Hotel Manager to lead the day-to-day running of the property’s lodgings, staff, and guest experience. Reporting to the Managing partner, the Hotel Manager is the on-site operational leader for the Main Lodge, cabins, cottages, and riverfront wagons — present in the day-to-day of guest arrivals, staff scheduling, and service delivery to ensure every guest enjoys the exceptional, rustic-luxury experience our property is known for.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Key Responsibilities
Serve as the on-site operational leader for lodging, overseeing the daily rhythm of guest arrivals, departures, and stays across the Main Lodge, cabins, cottages, and riverfront wagons
Conduct daily walkthroughs of guest rooms, common areas, and grounds to confirm everything is clean, well-maintained, and guest-ready ahead of arrivals and events
Directly supervise and schedule front-of-house, housekeeping, and guest services staff day to day, stepping in hands-on wherever needed to keep operations running smoothly
Respond to and resolve guest concerns and service issues in real time, ensuring a consistently exceptional guest experience across every stay
Recruit, hire, and train lodging and guest services staff, and run daily briefings to keep the team aligned on arrivals, departures, and events
Oversee daily front desk and reservations operations, including check-in/check-out procedures, and coordinate day to day with the restaurant and general store
Coordinate day-to-day logistics with the events team so guest rooms and shared spaces are properly prepared and turned over around weddings, retreats, and group events
Manage day-to-day vendor and contractor visits supporting housekeeping, maintenance, and guest amenities, and safeguard the property’s buildings and equipment
Support safe guest participation in on-site activities day to day — including safari tours, ATV and bike trails, horseback riding, skeet shooting, archery, and water areas — coordinating with activity staff as needed
Monitor daily occupancy and service standards, and keep the Managing Partner informed on staffing, budget, and property needs
Ensure compliance with applicable health, safety, and hospitality licensing requirements across day-to-day lodging and dining operations
Qualifications
Bachelor’s degree is a plus but not required; a combination of education and equivalent experience will be considered
5+ xhqgsiq years of property management experience in a hotel, resort, retreat, or lodging setting required
Strong operational leadership skills with a thorough understanding of hotel/lodge management, including staffing, budgeting, and guest services
At least one year of dedicated customer service experience, with a demonstrated commitment to exceptional guest service
Proficient in Microsoft Office and standard web-based hospitality and reservations applications
Experience in sales, marketing, or hotel/lodge reservations and booking systems preferred
Strong written and verbal communication skills, with the ability to lead staff and represent the property to guests, vendors, and partners
Flexibility to work evenings, weekends, and holidays consistent with a hospitality and events environment
Worksite address
waco, TX, 76705, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.