About this opportunity
MGM Resorts International lists this Hotel Operations Manager - Skylofts - MGM Grand opportunity in las vegas, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB
At MGM Grand Skylofts, luxury meets personalized service, and as a Hotel Operations Manager, you’ll help lead the team that creates exceptional guest experiences from arrival to departure. In this role, you’ll partner with hotel leadership to guide and support the Front Desk team while driving operational excellence in one of the most sophisticated destinations on the Las Vegas Strip.
From leading daily operations and coaching teams to enhancing service standards and achieving operational goals, you’ll play a key role in shaping the guest experience and creating a welcoming, seamless environment for every visitor. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced luxury setting and enjoys motivating teams, solving challenges, and delivering memorable moments.
If you are passionate about guest service, team development, and creating elevated experiences, we invite you to bring your leadership and energy to MGM Grand where you will create WOW memories that guests will carry with them far beyond their stay with us!
THE DAY-TO-DAY
Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations provided by the Hotel Strategy CoE
Assist in leading front desk operations through implementation of policies, procedures, training programs, manuals, directives, work schedules, rules, and regulations
Provide leadership and direction to maintain and improve the guest experience within front desk operations in alignment with company service standards
Support employee engagement for the front desk operations team through coaching, training, recognition, and development
Participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff to support efficient department operations
THE IDEAL CANDIDATE
Must be 21 years of age or older
Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment preferred
Previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
THE PERKS & BENEFITS
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our MGM Grand employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.