About this opportunity
TPG Hotels Resorts and Marinas lists this Hotel Sales Coordinator & Office Assistant opportunity in traverse city, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hotel Sales & Office Coordinator
Hotel Indigo Traverse City is seeking an organized and professional Hotel Sales & Office Coordinator to support group sales, reservations, billing, and general hotel administration. This on-site position serves as a key point of contact for group clients and works closely with the General Manager, Accounting/HR office, sales team, and hotel operations.
Key Responsibilities
Respond to group inquiries and provide timely, professional follow-up.
Create and manage group room blocks, reservations, rooming lists, rates, and special requests.
Monitor group pickup, cutoff dates, deposits, and payment deadlines.
Coordinate group billing instructions, charge routing, invoices, and final payments.
Research and resolve billing questions or discrepancies.
Maintain accurate group files, client correspondence, and reservation records.
Provide basic administrative support to the General Manager, Accounting/HR office, and executive team.
Assist with reports, spreadsheets, filing, data entry, correspondence, and special projects.
Communicate group details and changes to the appropriate hotel departments.
Qualifications Previous experience using a hotel property management system is required.
Experience with hotel reservations, group sales, billing, front office operations, or administrative support is preferred.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong organizational, communication, and customer-service skills.
Excellent accuracy and attention to detail.
Ability to work independently, manage multiple priorities, and meet deadlines.
Professional demeanor and discretion when handling confidential guest, employee, and financial information.
High school diploma or equivalent required.
This is an on-site position that will primarily work during normal business hours, with flexibility based on group activity and hotel needs.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include: Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
traverse city, MI, 49685, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.