About this opportunity
ViziRecruiter,LLC. lists this Hotline Specialist opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Introduction
Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.
Overview
We value our employees and provide a positive, fulfilling culture which allows new full-time employees to make a difference. This is afull-time contract position.
Responsibilities
Hotline Responsibilities (70%)
Answer multiple calls and respond to messages/send appointment letters within a 24-hour time period.
Schedule and re-schedule appointments for childcare voucher specialists.
Correctly enter information into the voucher system databases.
Access multiple databases simultaneously (Scheduling Systems, Access Hotline, and AIS) while speaking with clients.
Cooperatively work with other site locations in an integrated support team to identify and connect clients with appropriate resources.
Provide backup assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist.
Any other responsibilities deemed necessary by the supervisor.
Childcare Voucher Eligibility/Recertification Support (30%)
Assist families applying for childcare assistance through interviews and document collection to determine eligibility.
Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels.
Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program.
Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process.
Communicate with parents and childcare providers.
Requirements
High School Diploma or GED required.
Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting.
Patient and punctual.
Valid driver's license with valid insurance.
Our ideal CCDF Specialist would accomplish their responsibilities while displaying the following important behavioral competencies:
Deliberate Consistency – Maintain a steady pace of work and respond to multiple work demands throughout each day.
Quality Expert – Display diligence for precise and correct documentation for successful childcare assistance programs.
Straightforward Service– response to customer needs and questions using detailed standards of childcare voucher and assistance procedures.
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.