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Job description
CSG Restaurant Group is a new franchisee of Moe's Southwest Grill. We are building our leadership team with a culture of the Golden Rule. The golden rule is one where the foundational principle of treating others the way you want to be treated is woven into the fabric of daily life, interactions, and societal norms. It's about fostering mutual respect, empathy, and understanding in all relationships and activities.
SUMMARY
The Hourly Assistant Manager is responsible for managing the daily operations of our Moe's Southwest Grill and the systems of CSG Restaurant Group. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders and team members. In addition, they are responsible for optimizing profits by utilizing systems.
Pay Type Details:
Hourly Wage Base pay for a planned 40-hour work week.
Tip Share You earn a portion of the tips for every hour you work, which can significantly "bump" your effective hourly rate.
Bonus Pool You receive 25% of the total bonus pool earned by the store. This aligns your paycheck directly with the store's profitability.
GENERAL
Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.
GUEST SERVICE Ensure 100% guest satisfaction in the areas of Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints, taking all actions needed to ensure that the dissatisfied guest becomes a regular guest.
PERSONNEL Provide directions to team members regarding operational and procedural issues. We do it the Moe's Way!
Maintain an accurate and on-going staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed.
Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals.
Create a work environment that is known in the community to be "the place to work".
FOOD SAFETY AND PLANNING Must be SERV Safe certified.
Must be certified Moe's Manager.
Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. In doing so, you must maintain a score of 90% or higher for all city/county health inspections and Steritech inspections.
Ensure compliance with Moe's Operational Standards. In doing so, you must maintain a score of 90% or higher QSC and the Ecosure Inspection.
Maintain a professional image including cleanliness, uniforms and appearance standards.
Manage food flow from ordering, receiving, storing and serving to ensure high quality product, proper portioning and low waste.
OPERATIONAL RESPONSIBILITIES Ensure that proper security procedures are in place to protect guests, employees and CSG restaurant assets.
Ensure a safe guest and working environment to reduce the risk of injury and accidents. Complete all necessary reports in a timely manner if a guest or employee is injured.
Effective shift management.
FINANCIAL Adhere to CSG standards to increase sales and minimize costs. Must meet sales, labor hours and food/paper cost goals.
Utilize the monthly P&L to analyze areas for profitability improvement. Make an effective plan & implementation to increase profitability.
Responsibility to ensure that all financial reporting (invoices, personnel, payroll and administrative) is completed accurately, on time and in accordance with company policies and procedures.
COMMUNITY INVOLVEMENT Provide a strong presence in the local community by having a high level of community involvement by the restaurant and personnel.
QUALIFICATIONS Previous restaurant experience is a must.
Knowledge of computers (MS Word and Excel)
You must possess a valid driver's license.
Must be eligible to work in The United States.
Must agree to a background check.
PERSONAL REQUIREMENTS Self-discipline, strong initiative, leadership ability and outgoing personality.
Pleasant, polite manner with a neat, clean appearance
An effective motivator.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
Must possess good communication skills.
Ability to effectively multi-task.
Ability to perform effective interviews to determine the experience and qualifications of job applicants.
Ability to effectively supervise 15-25 team members to achieve desired goals.
WORKING CONDITIONS The weekly work week should be 50 hours. Occasionally a manager's hours will vary to ensure the proper operation of the restaurant.
Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
Ability to perform all functions at the restaurant level as well as deliver caterings as needed.
Work with hot, cold and hazardous restaurant equipment. Operation of phones, computers and other office equipment.
ACCOUNTABILITIES Reports to district manager for his or her area.
Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
Maintains a harmonious working environment that will maximize team member morale, tenure, productivity and efficiency/effectiveness.
Always be a positive representative of CSG Restaurants to team members and the community.
Perform other duties and responsibilities as required
Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.