Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Responsibilities
MAJOR DUTIES: Responsible for the efficient operation of assigned areas within the Marine Corps Hospitality Services Lodging Facilities. Supervises employees to include: room inspections and training, assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action. Assist in maintaining records and files. Inspects areas for compliance of fire, security and safety regulations and corrects discrepancies. Conducts weekly inspections of the hotel area for cleanliness, maintenance, and accountability of furnishings. Conducts monthly inventories of supplies, establishes stock levels and request for appropriate orders. Reviews daily occupancy of guest rooms and coordinates with the General Manager of MCHS properties to accurately plan for peak periods and rescheduling of staff to meet workload requirements. Prepares and certifies PeopleSoft timecards for accuracy. Responsible for daily administrative work associated with the operation to include the preparation and submission of purchasing and operational records. Maintains excellent customer service relations. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of service and accommodations. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise. Conducts weekly staff meetings to ensure information sharing is maintained. Advises employees of available safety regulations, instructions, materials, and equipment. Promptly reports workplace accidents to the General Manager. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee wellbeing. Adheres to established standards of actively supporting the principles of the EEO program and preventions of sexual harassment. Performs other related duties as assigned.
Qualifications
Must have a minimum of one year supervisory or management experience and three years of experience in a hotel atmosphere with the ability to provide and maintain effective working relationship with subordinate employees, higher-level officials, and others. Must be proficient in Microsoft Office products and services. Must be able to exercise tact, communicate orally and in writing and function effectively under stress. Must be able to apply hotel methods and hotel purchasing and budget preparation. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Requirements
EVALUATIONS:
Benefits
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges