About this opportunity
b873581b-1203-4072-8b55-0d6dd9d414f5 lists this Housekeeping Manager opportunity in wrightsville beach, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT OUR ROLE
As the
Housekeeping Manager
, you will oversee the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role is responsible for supervising housekeeping staff, maintaining quality standards across guest rooms and public spaces, and ensuring the department operates efficiently while supporting Trailborn’s brand standards.
The Housekeeping Manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property consistently reflects Trailborn’s commitment to excellence.
The ideal candidate is a hands-on leader with strong hospitality experience, excellent attention to detail, and a passion for coaching teams and delivering exceptional guest experiences.
ESSENTIAL
FUNCTIONS
Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
Lead and support housekeeping associates through training, coaching, and performance management.
Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
Conduct room inspections to maintain quality, cleanliness, and presentation standards.
Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
Partner with Engineering to report and follow up on maintenance issues and room repairs.
Assist with hiring, onboarding, and training new housekeeping associates.
Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
Ensure compliance with all safety, sanitation, OSHA, and company policies.
Address guest concerns related to housekeeping promptly and professionally.
Monitor productivity and assist with labor scheduling based on occupancy levels.
Support departmental engagement initiatives and help foster a positive team culture.
Maintain housekeeping documentation, logs, and operational records.
Perform other duties as assigned.
QUALIFICATIONS
Required Qualifications
Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
Strong attention to detail and commitment to cleanliness standards.
Ability to lead, motivate, and develop team members.
Basic knowledge of housekeeping inventory management and supply controls.
Familiarity with property management systems (PMS) preferred.
Preferred Qualifications
Resort or lifestyle hospitality experience preferred.
Bilingual (Spanish/English) preferred.
Experience managing schedules and staffing levels based on occupancy.
Skills
Strong leadership and team supervision
Attention to detail and quality control
Organization and time management
Communication and interpersonal skills
Problem-solving and decision-making
Guest service and service recovery
Ability to work in a fast-paced hospitality environment
PHYSICAL
REQUIREMENTS
Ability to stand and walk for extended periods.
Ability to inspect rooms and public spaces thoroughly.
Occasionally lift up to 25 lbs.
Ability to navigate multiple floors and outdoor spaces as required by the property.
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical
(with company contribution)
Eligible
-
Dental
(with company contribution)
Eligible
-
Vision
(with company contribution)
Eligible
-
Paid Time Off
Eligible
-
401(k)
(with company match)
Eligible
Eligible
Sick Time
Eligible
Eligible
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$50,000-$55,000
JOB STATUS
Full Time
FLSA
Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.