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Job description
Room AttendantHerschend is seeking a dependable and efficient Room Attendant to help build a unique guest experience for our newest hospitality venture, Dolly Parton's SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate leads with heart for hospitality and has an exceptional talent for orchestrating seamless guest experiences. With equal parts integrity, creativity and operational expertise, this team member will ensure SongTeller delivers service that's as genuine and memorable as Dolly herself.Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.The Room Attendant position offers an extraordinary opportunity to propel the arrival experience excellence and hospitality identity for Dolly Parton's SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton's Museum. Personalizing all aspects of the hotel’s welcome moment, ensuring every touchpoint reflects the seamless, authentic, and memorable experience guests expect of SongTeller Hotel. This role will be highly rewarding for a visionary, hands-on and guest-focused Host with a demonstrated history of building strong relationships and operating with excellence while driving timeless and unforgettable guest experiences.SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!Summary of Essential Functions & ResponsibilitiesDeliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personalityUphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactionalClean and prepare guest rooms to impeccable luxury standards, ensuring every detail reflects comfort and careDeliver a consistent, high-quality presentation of rooms including linens, amenities, and cleanlinessIdentify and report maintenance issues promptly to ensure a flawless guest experienceRespect guest privacy and handle belongings with the utmost care and discretionRestock carts and maintain organization of housekeeping areas and suppliesRespond to guest requests with warmth, urgency, and professionalismCollaborate with team members to ensure efficient room turnover during high occupancyCreate a welcoming, refreshed environment that feels personal and invitingFollow all health, safety, and sanitation standardsRepresent the hotel's culture of kindness, pride, and attention to detail in every room servicedMaintain high standards at all times while on property and all guest facing space in the hotel. Including professional posture, full uniform, welcoming demeanor, no personal devices at anytime, food/beverage, and any other items as directed by senior leadership.Collaborate with all hotel team members to ensure above and beyond service in all areas.This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.QualificationsPrevious hotel experience preferred in upscale, lifestyle or luxury hotel setting.Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operationsPassion for delivering elevated guest experiences and attention to detailCapable of lifting, pushing, or pulling 25–50 lbsProfessional appearance and demeanor aligned with luxury boutique standardsTeam-oriented mindset with a willingness to support colleagues across departmentsHigh level of integrity and ability to handle sensitive information confidentiallyStrong organizational and multitasking skills with keen attention to detailA love for storytelling through the guest experiencePrevious housekeeping or cleaning experience preferred, ideally in a hotel or luxury settingStrong attention to detail and commitment to cleanlinessAbility to work efficiently and independentlyPhysical stamina to perform repetitive tasks and lift required itemsPositive attitude and team-oriented mindsetAbility to follow instructions and maintain consistency in standardsRespectful, integrity, and professional demeanorFlexibility to work various shifts including weekends and holidaysAbout Dolly Parton's SongTeller Hotel & HerschendDolly Parton's SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
nashville, TN, 37201, US
Who can apply
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