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Job description
Housekeeping Status Board OperatorNational Harbor, MarylandThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB: As a Housekeeping Status Board Operator, you will play a key role in delivering exceptional guest experiences behind the scenes. As the central communication hub for the department, you will coordinate guest requests, support operational efficiency, and ensure seamless collaboration between Housekeeping, Front Desk, Facilities, and other resort teams. Your ability to manage communications, prioritize requests, and provide outstanding customer service will directly contribute to maintaining the high standards of excellence our guests expect.THE DAY-TO-DAY:Answer telephone calls respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departmentsAssist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team membersCompile and distribute management-provided reports to Front DeskMonitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management teamHandle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department proceduresMaintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS casesResolve and escalate guest complaints and issuesWork with management on VIP arrivals and special projectsProcess guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & FoundTHE IDEAL CANDIDATE:Must be at least 18 years of ageMust have a high school diploma or GEDPrior housekeeping experience (preferred)Prior guest service related experience (preferred)Proficiency in computer operations, data entry, email communication, and standard business software programs is preferred.THE PERKS & BENEFITS:Health & Income Protection benefits (for eligible employees)Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomFree parking on and off shiftHealthcare, financial, and time off benefitsProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityPay Rate:$21.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Worksite address
oxon hill, MD, 20745, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.