About this opportunity
Baltimore Regional Housing Partnership lists this Housing Mobility Navigation Supervisor opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Full Time Baltimore Headquarters, Baltimore, MD, US 1 Attachments
7 days ago Requisition ID: 1033
Salary Range: $65,000.00 To $70,000.00 Annually
The Opportunity
The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.
BRHP seeks a Housing Mobility Navigation Supervisor who cares about providing the best service to low-income families and whose duties include monitoring counseling staff to ensure they are meeting and/or exceeding BRHP performance standards in accordance with the Program’s administrative policies and procedures. The Housing Mobility Navigation Supervisor will support BRHP’s mission, vision, and values by providing effective supervision to the post-counseling team and excellent customer service to a diverse client population. Conducting all job functions according to BRHP’s Administrative Plan, Housing and Urban Development (HUD) regulations, the Thompson settlement agreement, and other state and local requirements, the position requires someone that can serve as an organization-wide leader and demonstrate competencies and values of BRHP.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work for the Housing Mobility Navigation Supervisor. This is not a complete listing of all responsibilities, duties, or skills required.
Lead and supervise a team of 3-5 counselors in providing high quality counseling services for clients
Ensure compliance with BRHP’s Administrative Plan, Standard Operating Procedures, HUD Regulations, and the Thompson settlement agreement
Track counseling efforts for quality and efficiency
Determine staff training needs; provide appropriate training and coaching to improve performance
Monitor and approve staff timesheets, performance plans, evaluations and disciplinary actions
Provide recommendations for enhancements to the Yardi and SharePoint software platform
Ensure staff provides professional and comprehensive customer service to internal and external customers
Monitor counselor workflow of housing assistance requests
Track and prioritize internal referrals to Project Based Voucher properties
Customize counselor follow-up of Individual Training Plans
Approve applications requests for financial assistance for supplemental program offers
Approve requests for security deposit loans and draft repayment agreements
Track and analyze reports of neighborhood discrimination move suppression
Provide recommendations for enhancements to the Efforts to Outcome (ETO) software platform
Provide mediation for escalated landlord/tenant disputes
Approve applications requests for financial assistance like vehicles for change and summer camp funds
Set metrics and goals for launching financial incentive program
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Evaluate procedures and processes to provide recommendations for program excellence
Promote open communications between teams, departments and divisions
Assist in recruiting, selecting, and training new hires
Schedule and manage weekly team meetings, relaying team targets, and suggesting shifts in individual duties to meet program needs
Analyze productivity patterns and explain anticipated needs with management team
Perform other duties as assigned
General Requirements
Honesty and integrity
Professional behavior and respect for colleagues, clients and external partners
Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change
Track record of reliable attendance and punctuality
Strong work ethic
Ability to work in a fast-paced, team environment
Ability to manage and prioritize multiple projects, deadlines, and excellent time management
Experience working with a diverse population
Housing Mobility Navigation Supervisor Required Knowledge & Skills
Ability to effectively supervise, coach and motivate staff
Ability to gain thorough knowledge of BRHP’s policies and procedures
Ability to function as a representative of the Baltimore Regional Housing Partnership to the public
Experience providing effective, direct counseling services to low-income clients
Ability to interpret and implement regulations pertaining to the program
Excellent interpersonal, interviewing, counseling and communication skills
Excellent customer service and organizational skills
Careful attention to detail
Qualifications
Bachelor’s degree from a regionally accredited institution in Social Work, Counseling, Psychology, Social Science or a closely related field; 3 years of work experience providing direct counseling services to a diverse client population; and
3 years of supervisory experience for a public agency or related experience in social service or community service field
Valid Maryland driver’s license and automobile insurance required
Preferred Qualifications
Master’s degree from a regionally accredited institution in Public Administration or Social Science
Licensed Social Worker
Prior experience working with a Housing Choice Voucher program or other affordable housing program
Knowledge of Efforts to Outcomes and Yardi software
This position includes competitive pay, flexible time off, a benefits package (medical, dental, vision, STD, LTD, life insurance and Flexible Spending plans) and a meaningful 403B contribution match
Candidates may be eligible for bonuses throughout the year
Applications and resumes are reviewed on a rolling basis
The estimated time to complete the recruitment process can be up to four weeks
In-person work is required for the first 8-12 weeks of employment (timeframes may vary)
BRHP is an equal-opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required!
Attachments (1)
BRHP Housing Mobility Navigation Supervisor_UPDATED.docx
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.