About this opportunity
Rochester Housing Authority lists this Housing Specialist opportunity in rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Full Time
nHourly7
nRochester, NY, US
nSalary Range: $21.38 To $32.07 Hourly
nHOUSING SPECIALIST
nDISTINGUISHING FEATURES OF THE CLASS: Employees in this entry-level service title perform a variety of administrative and, clerical tasks, including participant (*), landlord and housing authority liaison activities. Housing Specialists may assist management in overseeing day-to-day operations of public housing complexes. Housing Specialists may also manage participants and private landlord relations and interview, evaluate, select, and assist in evicting participants. Employees may perform field work such as inspecting Housing Authority property. Employees work independently, with general supervision from management staff. Related work is performed as required. Work may be performed in extreme weather and travel situations, as well as in varying living conditions.
nnFor purposes of this document, the general term of ‘Participant’ will be used to refer to Applicants, Tenants, Residents and Participants, both prospective and current.
n nTYPICAL WORK ACTIVITIES:
nnnAssists with the activities of a small housing office, assigning tasks to clerical workers and monitoring workflow;
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nnInterviews prospective participants to complete housing applications and collect eligibility information and documentation, explain RHA and HUD programs and guidelines, eligibility requirements and lease restrictions, and the rules and regulations applicable to public housing and Section 8 programs;
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nnConducts recertification of housing eligibility for current participants;
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nnInterviews new and current participants to obtain data regarding income and household expenses and to collect documents of proof;
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nnVerifies that information provided by housing participants is accurate by inspecting documents and contacting social service agencies, employers, etc. by phone or mail;
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nnDetermines eligibility and suitability of participants for residency in public housing and Section 8 programs;
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nnComputes income and expenses to determine participants rental charges according to the Authority's policies and HUD's rules and regulations;
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nnInspects rental units to assess housekeeping habits of participants and identify repair and maintenance needs and need for correction of safety hazards;
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nnDiscusses with public housing participants complaints against them such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc., and delivers oral and written lease enforcement notices when necessary;
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nnRecommends eviction of participants when necessary and assists with eviction proceedings;
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nnAssists landlords with completing forms for lease and contract renewals to receive rental subsidies for privately owned housing;
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nnMay contact various human service agencies and refers tenants to such organizations as visiting nurses, Department of Social Services, medical transportation and youth and family counseling;
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nnMay collect rents and other participants charges, make deposits and prepare appropriate documentation;
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nnWrites letters, memos, simple reports, and completes a variety of forms and ledgers using a personal computer.
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n nENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
nnnAbility to maintain confidentiality of information;
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nnAbility to multi-task and be efficient;
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nnAbility to communicate effectively and professionally with staff, management and participants both verbally and in writing;
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nnAbility to communicate in writing by preparing documents such as correspondence, memos, simple reports and work orders;
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nnAbility to handle daily caseload and maintain files which includes lifting (up to 25 pounds) and transporting of files;
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n nENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES continued:
nnnAbility to add, subtract, multiply, divide, and calculate percentages;
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nnAbility to write clearly and transfer and transcribe written and oral information accurately;
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nnAbility to read and understand complex regulations, procedures and guidelines;
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nnAbility to follow office procedures;
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nnAbility to explain rules and guidelines in terms appropriate to the audience;
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nnAbility to interview individuals in order to obtain necessary information;
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nnAbility to evaluate impartially the validity of information given by all parties in a dispute;
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nnAbility to be firm and professional in explaining and enforcing rules and guidelines;
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nnAbility to conduct telephone inquiries;
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nnAbility to remain calm in stressful situations;
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nnAbility to express compassion and empathy when appropriate;
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nnAbility to work with a diverse group of people;
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nnAbility to provide good customer service;
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nnAbility to operate a computer;
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nnAbility to access multi-story buildings with varying access methods (stairs, elevators, ramps);
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nnAbility to perform in various work environments such as an office, apartments, houses and outside areas;
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nnWillingness to work in environments of varying living conditions, as well as extreme weather when traveling between RHA sites.
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n nFULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:
nnnAll entry level KSA's, PLUS
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nnKnowledge of federal, state and local housing and social service program guidelines and regulations;
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nnKnowledge of local social and medical services and their referral policies and procedures;
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nnKnowledge of RHA policies and procedures as they apply to the job of a Housing Specialist.
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n nMINIMUM QUALIFICATIONS:
nHigh school diploma or equivalent AND;
nnAssociate's degree in Human Services or Business Administration or a related area, PLUS two (2) years of work experience involving explaining complex information and making determinations based on complex rules, guidelines or procedures, in fields such as, but not limited to, social services, financial aid, insurance claim investigation, employment and training intake, mortgage origination, housing eligibility intake.
n nOR
nnFour (4) years of work experience as described in I.
n nSPECIAL REQUIREMENT WHEN ASSIGNED TO PUBLIC HOUSING:
nPossession of a Class D New York State Motor Vehicle Operator's license at time of appointment, which must be maintained throughout tenure in this title.
Worksite address
rochester, NY, 14600, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.