About this opportunity
Hewlett Packard Enterprise lists this HPC & AI - Software Engineering Resolution Engineer opportunity in spring hills, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
HPC & AI - Software Engineering Resolution EngineerThis role has been designed as Hybrid with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. We have the flexibility to manage our work and personal needs. Provides customer support for HPEs Cray Programming Environment software product and collaborates with software vendors on issues. Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.
Analyze, reproduce, isolate and resolve issues pertaining to Cray Programming Environment.
Provide technical support for customer reported issues escalated to Level 3 support.
Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation.
Perform selected product pre-release testing.
Document/communicate throughout the whole process of working an issue until closure.
Create and review selected customer documentation and notices.
Bachelors or Masters degree in Computer Science/Engineering, Information Systems, or equivalent.
Knowledge and experience of Linux operating systems.
Experience with installation and configuration of GPU drivers. Use of GPU performance and profiling tools (ex. Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI.
Experience with debugging and performance analysis tools (CPE tools and libraries).
Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.
Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We have the flexibility to manage our work and personal needs. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.