About this opportunity
Spectraforce Technologies lists this HSM Direct Analyst opportunity in mclean, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Title: HSM Direct Analyst
Duration: 12 Months with possible extension
Location: McLean, VA
Must Have: Computer Literacy Needs someone who is computer literate and comfortable navigating systems and tools.
Hard Skills Time management
Hospitality / customer-facing experience
Project management
Supplier management
Supply chain
Procurement
Microsoft Excel
Vendor management
RFQ experience
Salesforce
Soft Skills Detail-oriented
Strong organizational skills
Ability to juggle multiple tasks
Comfort working in stressful, fast-paced environments
Strong follow up discipline
Customer communication skills
Daily Responsibilities (What the role actually does)
Quote Management Respond to customer quote requests same day or next day at the latest (if pricing is available).
Customer Follow-up After sending quotes, follow up with customers:
"Did you receive it?"
"Are you still interested?"
Order Tracking Track deliveries.
Proactively send tracking info to customers.
Maintain visibility into shipment statuses.
General Workload Manage lots of details and keep track of many moving parts.
Handle a high volume of follow-ups and status checks.
Additional Expectations: Role is somewhat stressful due to the workload and amount of tracking required.
Must be able to collaborate at all levels of the organization .
Should handle customer interactions professionally.
Interview Process: 2 rounds of 30?minute video interviews
Key attributes and skills essential to success in this role include: A strong customer-first mindset and commitment to service excellence.
A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives.
Ability to work across the enterprise with a high degree of diplomacy and collaboration.
Exceptional communication skills - both written and verbal - with the ability to deliver clear, confident, and professional support.
Strong problem-solving and resolution skills.
Ability to perform well under pressure and effectively balance multiple tasks
Strong project/time management and organizational skills
Requirements: One (1) year of customer service-related experience or
One (1) year of hospitality and/or supply chain related experience
BA/BS Bachelor's Degree
Proficiency with Excel
Preferred: Two (2) years collaborating with suppliers/vendors and properties and/or customers
One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar
BA/BS Bachelor's Degree in hospitality or supply management
Experience with Auto Quotes and/or PeopleSoft.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.