Summary
View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas. This is a non-bargaining unit position.
Responsibilities
The Office of Human Capital (OHC) supports the successful achievement of ICE's important mission by recruiting and hiring high-performing talent. OHC delivers a diverse portfolio of human capital programs and services for the ICE workforce, to include those that focus on the health and well-being of ICE's most important priority, its employees. Major Duties at the Full Performance Level: Building sustainable relationships with customers through open and interactive communication. Assisting with the development of desk guides, standard operating procedures, and standard reference materials used within the Classification Unit. Researching and analyzing data to determine extent of customer problems and identify potential resolutions or workarounds. Responding to correspondence from internal and external stakeholders concisely, citing policy, and regulation when available as well as providing links to the information Responding to inquiries concerning Classification processing procedures and requirements, and provides additional information depending on the nature of the issue, organization services, and status of the requester. The first 50 applicants will receive first consideration. Additional applicants, beyond the first 50, may be considered, upon management's request. Due to high volume of applicants, not all applicants will be considered. Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Qualifications
Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Minimum Qualifications: For GS-05: Must possess one of the following: Experience: One year of specialized experience at the GS-04 grade level or equivalent performing at least 2 out of 4 of the following duties: Assisting senior assistants and specialists maintaining administrative, HR subject matter records and files. Possessing a basic understanding of responding to customer issues using multiple communication channels, such as phone, email, or web-based collaboration tools. Reviewing customer requests and inquiries and issue appropriate guidance in HR functional area of responsibility with supervision from senior assistants and specialists. Possessing a basic understanding of extracting/revising/sorting information in HR documents, files, records, and databases. OR Education: Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combination of Education and Experience: A combination of successfully completed post-high school education and specialized experience may be used to meet the total qualification requirements for the GS-05 position. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application. Please note: only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For GS-06: One (1) year of specialized experience at the GS-05 grade level or equivalent performing 2 out of 4 of the following duties: Entering, revising, sorting, calculating, or retrieving data, from various automated HR databases, for use in standard position management and classification reports. Processing a full range of recurring actions or forwards requests to HR specialists or other employees when further process or review is required. Locating and verifying information from records, files, and official personnel folders. Handling customer issues, provide appropriate solutions and alternatives; follow up to ensure resolution. For GS-07: One (1) year of specialized experience at the GS-06 grade level or equivalent performing 2 out of 4 of the following duties: Reviewing documents and records to completeness and accuracy and follows through to obtain missing or corrective information. Using computer and office software programs to enter data, complete forms, correct errors or omissions, and extract/revise/sort information in HR documents, files, records, databases. Deliver effective and clear coordination and communication across multiple levels of management involved in HR actions. Assisting specialists in making Classification determinations by identifying Classification criteria in standards and assisting with the preparation of desk audits and position reviews. To be qualified, you must type at least 40 words per minute based on a 5 minute sample with three or fewer errors. (A typing test may later be required.) Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Benefits
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Servicing Human Resources Office POC listed at the bottom of this announcement.