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Job description
Human Resources Service Specialist
Required Education • High school diploma or equivalent
Required Experience: • Minimum 1 to 3 years of experience in an HR call center, shared services environment, or dedicated employee benefits/leaves support role. • Demonstrated track record of auditing high-volume payroll data and reconciling discrepancies with third-party vendors. • Experience managing high-volume inbound inquiries (50+ daily tickets/calls) within a fast-paced, multi-region shared services environment. • Proven history of cross-functional stakeholder management, partnering smoothly with external vendors and global HR teams.
Core Qualifications & Competencies: • Customer-Centric Mindset: Exceptional online and offline service delivery, balancing high patience, clarity, and emotional intelligence when handling employee inquiries. • Autonomous Problem-Solving: A fast learner adept at navigating ambiguity, identifying resource pathways, and driving next steps with minimal supervision. • Agile Multi-Tasking: Proven ability to thrive in a fast-paced environment characterized by high volume and evolving internal processes. • Communication & Technical Fluency: Professional verbal and written communication skills paired with strong data tracking, auditing, and organizational tool proficiency.
We are seeking an organized, empathetic, and detail-oriented Human Resources Service Specialist to support our growing HR shared services environment. In this role, you will serve as a primary point of contact for benefits and leaves operations across the US, Canada, and Puerto Rico, delivering a seamless, high-touch experience to our diverse workforce.
Key Responsibilities • Program Administration: Act as a trusted resource answering complex benefits and leaves questions for employees across North America. • Vendor Partnership: Collaborate directly with external benefit vendors to request, track, and exchange essential data efficiently. • Data Integrity & Auditing: Conduct meticulous audits of benefits and leaves payroll data to ensure absolute accuracy and compliance. • High-Volume Support: Handle a high volume of requests with speed, prioritizing precision and compassionate, active listening. • Cross-Functional Collaboration: Partner smoothly with global HR colleagues to translate solutions and build positive stakeholder relationships.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Worksite address
north chicago, IL, 60086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.