Summary
You will serve as a Human Resources Specialist (MILITARY) in the Exceptional Family Member (EFM) Branch of NAVY PERSONNEL COMMAND, Millington, TN. Before applying, you're encouraged to learn more about federal human resources careers by visiting the HR Career Compass at: www.OPM.gov/HRCareerCompass.
Responsibilities
You will advise and make informed judgments on and resolve moderately complex, non-controversial and or procedural issues.
You will serve as a case manager, advisor, advocate and subject matter expert for the Exceptional Family Member Program (EFMP).
You will provide appropriate service and advice for the Service member and family to reach the optimum level of wellness, self-management and functional capability.
You will confirm appropriate providers and facilities throughout the continuum of services are available to the enrolled EFMP member while trying to obtain optimum value for the Service member, their enrolled EFMP family member.
You will prepare and maintain case files in the appropriate EFMP case management system and tracks specific cases as assigned.
You will handle sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure.
Qualifications
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Reviewing and analyzing medical, educational, and/or administrative documentation to determine eligibility, support decision-making, or ensure compliance with established policies and procedures, 2) Interpreting and applying regulations, instructions, and program guidance; conducting research and gathering information from multiple sources to as service availability and support recommendations, 3) Communicating effectively with customers, medical providers, and organizational stakeholders regarding program requirements and case status, 4) Maintaining accurate records in automated systems, and 5) Managing multiple cases or assignments while meeting established timelines and quality standards. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series or https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0200/human-resources-management-series-0201/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.