Human Services Division Manager Range A/B

Job description

Salary : $158,437.44 - $192,200.40 Annually

Location : Sacramento, CA

Job Type: Permanent Full-Time

Job Number: 28061-B

Department: County Wide

Opening Date: 09/25/2026

Closing Date: 10/23/2026 5:00 PM Pacific

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00pm on:

10/9/26, 10/23/26 (Final)

Range A - $13,203.12 - 14,555.08/month

Range B - $13,177.00 - $16,016.70/month

Under executive direction, the Human Services Division Manager plans, coordinates and administers a human services division comprised of several major program sections in the fields of social, health, or community services, or financial assistance; performs related work as assigned.

Examples of Knowledge and Abilities

Knowledge of Administrative principles and methods, including goal setting, program development and administration, and employee supervision

Principles and practices of human services programs related to assigned division functions

Laws, rules and regulations governing assigned program areas

Principles and practices of budget development and administration

Social, political and economic issues influencing program administration

Available public and private community resources

Ability to Plan, organize, coordinate and administer a comprehensive human services division with large and complex services and programs

Select, motivate, manage and evaluate a large staff and provide for their training and professional development

Develop and implement goals, objectives, policies, procedures, work standards and internal controls for the division

Analyze complex administrative and regulatory problems, evaluate alternatives and adopt effective courses of action

Prepare clear and concise reports, correspondence and presentations

Exercise sound independent judgment within general policy guidelines

Establish and maintain effective working relationships with those contacted in the course of the work

Employment Qualifications

Minimum Qualifications

Any combination of education, training and experience likely to provide the required Knowledge and Abilities for this class as described above. Typical ways include:

Possession of a Bachelor's degree from an accredited college or university in management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences; for some positions, a Master's degree may be preferred; additional qualifying experience may substitute for degree on a year-for-year basis;

And

Two (2) years of managerial experience in the field of human services comparable to the County's Health Program Manager or Human Services Program Manager classes.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone ; 7-1-1 California Relay Service

Email

Inter-Office Mail Code:

Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or , CA Relay 711. For more information, visit:

EMPLOYEE BENEFITS

At Sacramento County, we strive to provide benefit programs designed to meet our employees' current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include: Dental Insurance

Vision Benefits

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Health Insurance

Health Savings Account (HSA)

Life Insurance

Critical Illness

Retiree Health Savings Plan (RHSP)

Deferred Compensation

More information can be found on the

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:

14.5 holidays per year as recognized by the Board of Supervisors.

SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation.

TUITION REIMBURSEMENT:

Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

The County's defined-benefit pension plan is provided by the County Employees' Retirement Law of 1937 and is managed by the Sacramento County Employees' Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website,

DENTAL INSURANCE:

For more information, visit the

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

For more information, visit the

DEFERRED COMPENSATION:

A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions

Marriage or Family Relationships

Financial or Credit Worries/Elder Care

Alcohol and Drug Abuse

More information can be found on the

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:

Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:

The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS:

VETERAN'S PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. I have read and understood the above instructions.

02

The minimum qualifications for this position include any combination of education, training and experience likely to provide the required Knowledge and Abilities for this class as described in the job announcement. Typical ways include:

Possession of a Bachelor's degree from an accredited college or university in management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences; for some positions, a Master's degree may be preferred; additional qualifying experience may substitute for degree on a year-for-year basis;

AND

Two (2) years of managerial experience in the field of human services comparable to the county's Health Program Manager or Human Services Program Manager classes.

Select the one box that best describes how you meet the minimum qualifications for the position. I possess the required education and/or experience as detailed above.

I do not meet the minimum qualifications for this position.

03

NOTE: If you meet the minimum qualifications (via the information you provided on your application and requested documentation), your exam score (based on your supplemental questionnaire responses) places you within the reachable ranks on the resulting eligible list and you are invited to interview; you will be asked to expand on, clarify, and/or provide examples to support the selections you made on this exam (supplemental questionnaire). I have read and understood the above information.

04

Select the one box that best describes your education from an accredited college or university. None.

I have completed units leading toward a degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences.

I possess an Associate's degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences.

I possess a Bachelor's degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences.

I possess a Master's degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences.

I possess a Doctorate in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences.

05

List your degree(s) earned and major(s) or field(s) of study.

If you do not possess a degree but have units earned in one or more of the fields listed above, list the name of the courses.

You must provide a copy of your degree and/or transcripts with this application unless you marked "None". If you marked, "None" type "N/A".

Please click or speak to someone in our office before the cut-off date listed in this notice if you have questions.

06

Select all the boxes for which you have two (2) or more years of paid management-level experience over the listed human services programs . If you do not have two or more years of paid management-level experience over any of the listed human services programs, select None. Health services programs (e.g. Primary Health, Public Health)

Behavioral health programs

Senior services programs

Adult program services

Child welfare programs

Public assistance programs

Veterans' services programs

Homeless services programs

Victim advocacy services

Strategic planning, data analytics, and program policy

Administrative and finance (e.g. managing human services program administration, fiscal operations, and contracts)

None

07

Select all the boxes for which you have two (2) or more years of paid management-level experience over the listed public health and/or behavioral health programs . If you do not have two or more years of paid management-level experience over any of the listed public health programs, select None. Epidemiology, disease surveillance, or communicable disease control

Public health emergency preparedness and response

Public health or clinical laboratory operations

Vital records or registrar functions

Women, Infants, and Children (WIC) or other federal nutrition programs

Health education, community health promotion, or health equity programs

Public health accreditation, quality improvement, or performance management

Workforce development or staff training programs

Substance use prevention programs

Mental health treatment programs

None

08

Based on your selections in questions #6 and #7, list your paid management-level work experience that qualifies you for the Human Services Division Manager position. For all experience listed, provide the following: Employer

Dates of employment

Position title

The human services program(s) you managed, and the primary duties performed and responsibilities

If you have no qualifying experience, type None.

09

Select all the boxes for which you have paid experience in public health or governmental emergency preparedness and response. If you have no relevant experience, select None. Served in an assigned role in an activated Emergency Operations Center or Department Operations Center

Completed Incident Command System, SEMS, or NIMS training, or held an assigned ICS position

Developed or maintained emergency operations plans or continuity of operations plans

Directed or provided oversight of an outbreak investigation

Planned or led a tabletop, functional, or full-scale exercise and produced an after-action report or improvement plan

Managed staffing, scheduling, and surge capacity over an extended activation

None

10

Select all the boxes for which you have paid experience in community health, strategic planning, or organizational performance management. If you have no relevant experience, select None. Led or Supported Development of a Commission or Community Workgroup

Implemented a performance management framework such as Results-Based Accountability or a balanced scorecard

Led formal quality improvement projects (e.g., PDSA, Lean, Six Sigma)

Developed a division, department, or program's strategic plan

Used program data to change service design or reallocate resources

None

11

Select all the boxes for which you have experience with data governance, information systems, or confidentiality compliance in a management role. If you have no relevant experience, select None. Oversaw implementation or modernization of a program information system, registry, electronic health record, or laboratory information management system

Served on a data governance body, health information exchange committee, or research review committee

Held responsibility for compliance with HIPAA, the Confidentiality of Medical Information Act, or comparable confidentiality requirements

Developed policies governing data access, data release, or public reporting

None

12

Select all the boxes that describe individuals or entities with which you have paid experience collaborating, consulting, or otherwise working with. None

Labor grievance process

County programs, divisions and/or departments

Governmental agencies

Internal and/or external community groups

Public and/or private organizations

Customers from diverse backgrounds, including individuals with varying behavioral health needs and socioeconomic circumstances

Unions, employee advocacy groups and/or labor organizations

Civil service commission, merit board, or courts

Position classification, reclassification, or reassignment requests

13

Select all the boxes you have experience performing while managing a major organization and/or program in the field of human services. If you have no management level experience over major human services organization(s) and/or program(s), select None. Reviewing, analyzing and interpreting legislation and regulations to ensure department compliance.

Writing policies and procedures that have been adopted.

Planning, organizing, and directing, through subordinate staff, the work of assigned staff.

Presenting, responding, or providing public testimony and/or presenting to advocacy groups, public forums, legislative committees, etc.

Representing the division/agency internally and externally with governmental agencies, public and private organizations, and community groups.

Coordinating services with various public and private agencies.

Chairing or leading a major (impacting more than 50 staff) committee or project.

Representing management in meetings with union/association representatives (e.g. contract negotiations, meet and confers, disciplinary matters, etc.).

Serving on a multidisciplinary review team (e.g., child death review, prevention advisory committee).

Representing the agency in a statewide professional association or regional collaboration.

None

14

Select all the boxes for which you have management experience overseeing programs with statutory or external regulatory requirements. If you have no relevant experience, select None. Managed a program with statutorily defined duties

Oversaw a program subject to external inspection, certification, or accreditation

Developed corrective action plans in response to audit or inspection findings

Interpreted and applied state or federal law to program operations

None

15

Select all the boxes for which you have public sector budget experience performing the listed management functions. If you have no relative experience, select None. None

Reviewing final program/division/department budget reports

Reviewing and preparing budget reports for large public human services programs with multiple funding streams

Managing and/or participating with the review, planning, evaluation, and development of a division/department budget(s)

Participating in the administration of fiscal controls and reporting processes

Presenting budget reports to governing bodies

16

Select all the boxes for which you have paid experience performing while managing staff in the field of human services. If you have no relevant management level experience, select None. None

Mentoring, coaching, and developing workforce

Preparing and delivering performance evaluations

Providing guidance and direction to managers/supervisors regarding their handling of staff's performance and/or behavioral issues

Executing progressive discipline and providing direction to managers or supervisors regarding progressive discipline related personnel actions

Addressing staff grievances as dictated via labor contract agreements

Resolving personnel conflicts and leading managers and supervisors in an effort to resolve and eliminate conflicts

Interviewing, hiring, and providing direction to subordinate staff regarding best practices associated with hiring and selection processes

Conducting disciplinary investigations and providing direction to managers and supervisors regarding the disciplinary investigation process

Evaluating staff performance metrics for productivity and achievements

17

Select the one box that best describes the largest number of staff for whom you have held managerial responsibility, including staff supervised through subordinate supervisors and/or managers. None

1 - 10

11 - 25

26 - 50

51 - 100

More than 100

18

Select all the boxes that best describe your experience in monitoring and improving program performance and outcomes. If you have no relevant experience, select None. I have experience working in a program that monitors performance and outcomes.

I have experience leading a team to use data-driven decision making for performance management.

I have experience developing and implementing measures/tools to monitor and improve performance and outcomes.

None

19

Based on your selections in the previous questions, list your employment experience in which you obtained paid management experience in the following areas: program management, administration, compliance, budget, and personnel. For all experience listed, provide the following: Position title

Employer

Dates of employment

Primary management level duties and responsibilities

If you have no qualifying experience, type None.

20

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030. Yes.

No.

21

Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County. Attended in the last one (1) - three (3) months

Attended in the last four (4) - six (6) months

Attended in the last seven (7) months - one (1) year

Attended an event more than one (1) year ago

Have attended a career fair and/or job event but did not interact with Sacramento County representatives

Have not attended a career fair and/or job event

22

List the following for the career fair and/or job event you attended: Name of event

Location of event

Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".

Required Question

Worksite address

sacramento, CA, 95828, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.