Human Services/Senior Services Program Coordinator (PDF)

Job description

EMPLOYMENT OPPORTUNITY

Town of Lexington

We are currently accepting applications for the full-time position of:

Human Services / Senior Services Program Coordinator

Human Services Department

Hourly Range: $35.60 - $40.63

Excellent benefits package

The REQUIRED Town of Lexington application form, a cover letter, and resume must be received in the

Town's Human Resource Department.

This position is open until filled with priority given to applications received by September 9, 2026.

GENERAL SUMMARY:

Coordinates the operational implementation of department-wide programs, communications, and community

engagement initiatives that improve access to Human Services for residents of all ages. Supports the planning and

delivery of educational opportunities, special events, and outreach efforts by working collaboratively across

Senior Services, Youth & Family Services, Veterans' Services, Transportation, and with community partners. The

position plays a key role in connecting divisional efforts, coordinating department communications, supporting

program implementation, and expanding educational opportunities that promote health, wellness, mental health,

financial literacy, caregiver support, aging in place, and overall community well-being.

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various types of work that

may be performed. The omission of specific statements of duties does not exclude them from the position if the

work is similar, related, or a logical assignment to the position.

* Coordinates and supports the implementation and evaluation of department-wide programs, workshops,

educational opportunities, and special events in collaboration with divisional staff.

* Works collaboratively with divisional staff and community partners to expand educational programming and

community engagement opportunities that promote health, wellness, mental health, financial literacy,

caregiver support, aging in place, and overall well-being for residents of all ages.

* Coordinates the development and distribution of the Human Services newsletter and department calendar.

Establishes publication deadlines, gathers and organizes content from divisional staff, prepares materials for

publication, and ensures programs, services, and events are communicated accurately and on time.

* Maintains a department-wide annual calendar of programs, events, and initiatives, coordinates scheduling

across Human Services divisions to minimize conflicts, and identifies opportunities for collaboration.

* Coordinates program logistics including registration setup, MyRec scheduling, room reservations, presenter

agreements, supply coordination, and other administrative support needed for successful program delivery.

* Assists with implementing Human Services programs and special events by providing logistical and

operational support before, during, and after events.

* Coordinates program information, marketing materials, and event details for newsletters, website updates,

social media, and other communications in collaboration with the Community Engagement Coordinator and

divisional staff.

* Coordinates program-related administrative and financial processes, including obtaining required vendor

documentation, W-9 forms, vendor setup information, invoices, and other required paperwork; works with

the Office Manager to facilitate timely payment processing; and tracks program expenditures within

established budget allocations while keeping divisional staff informed of spending.

* Maintains organized records of program vendors, presenters, community organizations, and other partners to

support future planning and continuity.

* Coordinates department programming meetings, maintains shared planning documents, and tracks timelines

and action items related to department programming and initiatives.

* Maintains records, participation data, and program documentation to support grants, departmental reports,

budget development, and reporting requirements.

* Regular attendance at the workplace is required.

* Performs other similar or related duties as required or as the situation dictates.

Supervision

Supervision Scope: Performs varied and highly responsible functions requiring extensive independent judgment

in ensuring conformance with applicable laws, regulations, collective bargaining agreements and departmental

policies.

Supervision Received: Works under general supervision of the Human Services Director within a broad scope of

established policies and procedures. Functions independently, referring specific problems to supervisor only

where clarification or interpretation of town policy or procedure is required.

Supervision Given: None

Recommended Minimum Qualifications

Education, Training and Experience

Associate's degree in human services, social work, or related field; and one to three (1-3) years of increasingly

responsible related experience with older adults; or any equivalent combination of education and experience.

Special Requirements:

Knowledge: Knowledge of local, state, and federal rules and regulations. Knowledge of department programs

and operations and area human services, issues, and programs. Knowledge of modern office methods, practices,

and computer equipment.

Ability: Ability to establish and maintain working relationships with the public, organizations, departments,

volunteers, and officials. Ability to communicate effectively. Ability to operate standard office equipment.

Ability to multi-task and prioritize assignments. Ability to analyze problems and identify alternative solutions.

Ability to work successfully as a team member.

Skills: Excellent planning and organizational skills. Excellent written and verbal communication skills.

Proficient computer skills, interpersonal and problem-solving skills. Skill in the use of Microsoft Office, and

department software applications such as MyRec, Canva, and Constant Contact. Skills in preparing

presentations and providing presentations to groups.

Job Environment

* Work is performed in an office environment. The majority of work is performed in a moderately noisy

work environment.

* Operates computer, printer, telephone, copier, postage machine, facsimile machine, and all other

standard office equipment.

* Makes frequent contact with the general public, other town departments, businesses community

stakeholders, residents, program facilitators and public officials. Contacts are in person, by telephone, and

by email and involve an information exchange dialogue.

* Errors could result in delays in service and could potentially result in monetary and/or legal repercussions.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files,

books, and other common office objects. Ability to view computer screens and work with details for extended

periods of time. Ability to reach and bend, to stoop, kneel crouch, or crawl and push/pull or may occasionally

lift objects up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normal

ranges.

This job description does not constitute an employment agreement between the employer and employee, and is

subject to change by the employer, as the needs of the employer and requirements of the job change.

Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer

APPLICATION PROCESS

All applicants must submit a Town application form. You may attach a resume for supplemental context, but it

will not be accepted in place of the completed form.

Once the application deadline passes, we will review all submissions and invite top-qualified candidates for

interviews. All applicants will receive updates on their status as decisions are made.

If you require accommodations to participate in the application or interview process, please contact the Human

Resources Department.

Questions regarding this hiring process should be addressed to:

Human Resources Department, Town of Lexington,

Email: , Phone #

1625 Massachusetts Avenue, Lexington, MA 02420

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.