About this opportunity
Johnstone Supply | The Huestis-Meyers Group lists this HVAC Call Center Representative opportunity in midlothian, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Call Center RepresentativeAt Johnstone Supply Huestis Meyers Group, our purpose is simple: Where people win. We partner with our customers, vendors, and team members to create an environment where everyone grows and succeeds together.As a Call Center Representative, you are the first voice our customers hear and play a critical role in delivering an exceptional experience that builds trust, loyalty, and long-term relationships.Position OverviewThe Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class customer service. This role requires strong communication skills, attention to detail, and a proactive approach to solving problems and supporting sales growth.Key ResponsibilitiesCustomer Service & CommunicationAnswer inbound calls with professionalism, energy, and accuracyProvide exceptional customer service on every interactionRespond to customer inquiries via phone, email, fax, and messaging platformsUtilize voicemail and call-back systems to ensure timely follow-upMaintain proper email etiquette and clear communicationSales Support & Customer GrowthQuote customers across all product lines accurately and efficientlyOffer current promotions, programs, and marketing initiatives on every callEducate customers on products, services, and solutions to grow their businessPromote tools such as Prokeep, website ordering, and mobile app usageConduct outbound calls for events, trainings, and company initiativesIdentify upsell and cross-sell opportunitiesOperations & SystemsUtilize company platforms including Curri, Whale, email, fax, and ProkeepEnter accurate notes on all tickets and customer interactionsManage and maintain personal workflow, reporting, and call activityUnderstand urgency levels and prioritize tasks accordinglyMaintain a clean and organized workspaceTeamwork & DevelopmentParticipate in ongoing training, including JU online and in-person classesAttend team meetings and actively contribute feedbackCollaborate with other departments and branches to support customer needsAssist other locations or in-store operations when neededSupport company initiatives such as lost sales trackingQualifications· Previous customer service or call center experience preferred· Strong communication and interpersonal skills· Ability to multitask and manage a high volume of calls· Comfortable learning new systems and adapting to change· Detail-oriented with strong organizational skills· Positive attitude and team-first mindsetWhat We're Looking For· Someone who takes ownership and solves problems without passing them along· A team player who contributes, participates, and supports others· A self-starter who is motivated to learn, grow, and improve· A professional communicator who creates a positive experience for every customer· Someone who brings energy, accountability, and pride to their role every dayWork Expectations· Consistent attendance and participation in trainings and meetings· Professional phone presence and communication at all times· Ability to remain seated for extended periods, with awareness to take breaks and reset as needed· Adherence to company policies, including workplace and safety guidelinesOur Commitment to You· Ongoing training and development opportunities· A supportive team environment focused on growth· Opportunities to expand your role and career within the companyBlue Cross Blue Shield Health Insurance (after 90 days)Vision, dental and other ancillary programs through Mutual of Omaha (after 90 days)Employer Sponsored Life Insurance ($50,000) (after 90 days)Employer sponsored Long Term Disability6 Paid HolidaysUp to 15 days vacation and sick time (after 90 days)401k Plan (3% 100% match, 4-5% 50% match)Johnstone University online trainingJohnstone University off-site training
Worksite address
midlothian, IL, 60445, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.