About this opportunity
Johnson Controls lists this HVAC Client Resource Coordinator opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
HVAC Customer Resource CoordinatorJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.This role supports the daily flow of completed jobs through billing, customer support, and administrative processes. Under direct supervision of the team service manager, the HVAC Customer Resource Coordinator receives and schedules customer service requests, manages technician and mechanic schedules, and helps ensure work is completed on time and aligned with preventative maintenance and monthly forecasting goals.This position is on site. The HVAC Customer Resource Coordinator will:Receive customer requests for unscheduled or scheduled service.Coordinate labor scheduling to align technicians to the appropriate customer and service needs.Communicate the action plan and services to be provided directly to the customer.Ensure work has been performed to the customer's expectations and perform follow-up with the customer, as needed.Answer any customer inquiries and resolve or escalate customer issues, as appropriate.Debrief activities daily.Ensure Technicians are provided with daily schedules. Maintain consistent communication with assigned Technicians.Follow up on activities to ensure completion in an established timeframe.Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.Scheduled Service Visits – on time.Parts ordering/PO creation support.Start-up support.Customer PO confirmation.WIP Management.Reconcile exceptions (SIR and AP).Attend daily team huddles.Attend weekly planning/scheduling meetings.Assist with monitoring of time and expense reporting submission.Review and correct unassociated time for timesheets for technicians.Other duties and administrative activities as assigned.Required:High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients.Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.Able to prioritize work activities based on financial impact to desired business goals.Able to influence diverse teams to accomplish tasks/goals.Preferred:Associate degree.Experience and/or basic project accounting or costing principles.Hiring hourly range: $29- $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Worksite address
san antonio, TX, 78201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.