About this opportunity
The Judge Group lists this HVAC Commercial Service Manager opportunity in broomall, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description Job Description Position Title: Commercial HVAC Service Manager
Department: Commercial Service
Location: Broomall, PA
Job Type: Full-Time, Permanent
Position Summary
Our client is seeking an experienced and results-drivenCommercial HVAC Service Manager to build, lead, and scale their growing commercial service department. In this hands-on leadership role, you will oversee day-to-day commercial operations, lead and develop field technicians, drive customer satisfaction, and utilize key performance metrics to ensure operational efficiency and profitability.
Key Responsibilities
Team Leadership & Development:
Recruit, onboard, train, coach, and mentor field technicians to enhance technical capabilities, safety, and productivity.
Establish department performance standards and hold technicians accountable for quality of work, cleanliness, and professionalism.
Conduct regular performance evaluations and team meetings.
Service Operations & Management:
Oversee daily commercial HVAC service operations, working closely with dispatch to assign the right technicians to appropriate calls.
Manage job documentation, work orders, and field operations using ServiceTitan.
Standardize and improve Preventive Maintenance (PM) programs, service processes, and Standard Operating Procedures (SOPs).
Monitor and minimize job callbacks through effective technical troubleshooting and quality control measures.
Customer Relationship Management:
Serve as the primary point of escalation for client inquiries and issue resolution.
Build and maintain strong long-term relationships with commercial clients, facility managers, and property management companies.
Ensure consistent, high-quality customer service across all touchpoints.
Financial & KPI Tracking:
Monitor department revenue, gross margins, labor efficiency, technician utilization, and job costing.
Utilize KPIs and performance data to drive operational decisions, pricing updates, and process improvements.
Partner with company leadership to set annual service department goals and growth strategies.
Qualifications & Requirements
Experience: 5+ years of experience in commercial HVAC service, with proven leadership, supervisory, or service management experience.
Technical Expertise: Deep diagnostic and technical knowledge of commercial HVAC systems and equipment.
Software/Technology: Proficiency with field service management platforms (ServiceTitan strongly preferred) and Microsoft Office/Google Workspace.
Business Acumen: Demonstrated understanding of service department financials, job costing, gross margins, and operational KPIs.
Soft Skills: Excellent leadership, communication, decision-making, and conflict-resolution skills.
Licensing: Valid driver's license with a clean driving record.
Benefits & Perks
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Company vehicle/allowance and phone/laptop
Worksite address
broomall, PA, 19008, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.