HVAC/Equipment & Electrical Team Lead - Dollywood Theme Park- Full Time Year Round

Job description

HVAC/Equipment & Electrical Team Lead - Dollywood Theme Park- Full Time Year Round

Job Category : Maintenance & Construction

Requisition Number : HVACE

Posted : September 10, 2026

Full-Time

Locations

Showing 1 location

Description

At Dollywood Parks & Resorts, we create memories worth repeating!We areseeking aHVAC/Equipment &Electrical Team Leadwho will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture.TheidealHVAC/Equipment &Electrical Team Leadwillbeequal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

TheHVAC/Equipment& ElectricalTeam Leadoversees the day-to-day operation and job distribution for maintenance ofDollywood Companyassets and infrastructure in compliance with state and federal regulations, and company policies and procedures.This role exists to perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilitieslocatedthroughout the DollywoodCompany properties.All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be abletodisplay and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Leads, guides, and/or trains other HVAC/Equipment/Electricaltechnicians and trade helpers in applicable procedures and techniques; and initiates corrective actions to secure satisfactory standards andtimelyproject completion

Develops plans and estimates for HVAC/Equipment/Electricalprojects; includesdeterminingtime, equipment, and human and material resources needed to complete the work

Prepares written reports on ongoing projects and on the condition of machinery

Coordinates work functions with co-workers and other organizational departments

Maintains records on equipment status and work completed and parts used

Assistsin the development and carryout of daily tasks, assignments, along with communicating with internal hosts on work order status.Monitors quality,completionand accountability for the Facilities Maintenance HVAC/Equipment/Electricalteam

Assistsin the evaluation,planningand facilitation of capital needs across all Dollywood Company properties

Assistsin the planning and completion of the annual budget for Facilities Maintenance

Oversees and ensuresappropriate maintenancefor all buildings, walkways/hardscapes, fences, signage, and related utility infrastructure outside of day-to-day operating needs.This may include capital improvement projects or individual/one-off projects

Ensures all HVAC/Equipment/Electricalwork conforms to all applicable rules,regulationsand codes

Ensuresall work is tracked and documented in theDollywood Companywork order systems

Implements and monitorscompliance with the Dollywood Company Safety Program and procedures

Ensurestraining of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the DollywoodCompanySafety Program

Assessment andtimelyresponse to improve employee morale when there is noted decline

Worksin direct contact with the Facilities Maintenance Supervisorof Operations and ensuretimelycompletion and support of projects as needed

DemonstratesServant Leadership/Lead with Lovestyle through verbal and written communications, and through personal actions thatcommunicateI am a positive team member who cares for and supports DollywoodCompanyhosts

Recognizesand resolve conflictsin a timely manner

Ensuresa positive working relationship with our customers (theDollywood Companyoperating teams), other supportteamsand our Guests

Monitorsoperations and resolve problems

Performs additional duties and makes decisions as requested by senior management

Encourages and promotes teamwork

Trains and ensures that staffcomply withAccounting Procedures

Acts as a respected professional,representingthe Dollywood Company on approved committees and/or boards

Delegates work tasks evenly & effectively across their respective teams and strive to keep work order volume at an acceptable volume by effectively distributing work ordersimmediatelyonce received & ensuring work orders are closedimmediatelywith detailed notes on repairs performed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be at least 18 years old

High school diploma or equivalent

Must be a Certified HVAC Technician

Must have documented Electrical experience

Minimum of3years’ documentable HVAC journeyman level operation, maintenance and repair experience in the HVAC and refrigeration trade

Minimum of three (3) years’Leadershiplevel experiencewithdemonstratedservant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback

Basic computer skills including working knowledge of Microsoft applications

Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments ona timelybasis

Mustmaintainstrict confidentiality and judgmentregardingprivileged information

Must have professional appearance with good personal hygiene

Must be productive in a fast-paced environment

Mustmaintaindependable work attendance and flexibility with assigned work schedules including any required overtime, evenings,weekendsand holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able toutilizeeffective communication, problem solving, conflict management and interpersonal skills

Must be able to communicate effectively with Guests and Hosts using approved communication methods

Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

Able tocomprehendinstructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Mustmaintainstrict confidentiality and judgmentregardingprivileged information

Must have manual dexterity necessary to complete all job duties

Physical Requirements |Environmental Conditions

Lifting and Carrying : Position mayrequireoccasional to frequent lifting of up to 50lbsutilizing company’s safety guidelines for safe lifting

Mobility : Position may require intermittent to prolonged sitting,standingand/or walking for duration of shift, up to 13 hours

Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions

Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat

Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectivelyusing approved communication methods

Able to work comfortably at heights up to 60 feet

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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Worksite address

pigeon forge, TN, 37868, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.