About this opportunity
H&H Heating Air lists this HVAC Install Manager opportunity in essington, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
H & H Heating & Air Conditioning is seeking an experienced and driven HVAC Installation Manager to lead our residential installation department and ensure every project is completed with the quality, professionalism, and customer care that have defined our reputation for decades.
This leadership role is responsible for overseeing all aspects of HVAC installation operations, from project review and scheduling to team development, quality assurance, and customer satisfaction. The ideal candidate thrives in a fast-paced environment, leads by example, and is passionate about delivering outstanding results for customers and employees alike.
If you're a proven HVAC leader who values integrity, accountability, teamwork, and operational excellence, we'd love to hear from you.
Position Summary
The HVAC Installation Manager is responsible for overseeing all residential HVAC installation operations, ensuring projects move seamlessly from the sales process through final completion. This role serves as a critical link between Sales, Operations, Warehouse, and Installation teams, ensuring every project is properly scoped, scheduled, staffed, and executed to H & H Heating & Air Conditioning's high standards.
Key Responsibilities
Leadership & Team Management
Lead, coach, mentor, and develop HVAC installation technicians, lead installers, and apprentices.
Foster a culture of safety, accountability, professional growth, and exceptional customer service.
Conduct performance evaluations, ride-alongs, field audits, and skills development training.
Recruit, interview, hire, and onboard installation team members.
Promote teamwork and collaboration across departments.
Sales-to-Operations Process Management
Review sold projects for accuracy, equipment selection, installation requirements, permits, and job readiness.
Collaborate with the Sales team to ensure a smooth handoff of projects into operations.
Identify and resolve scope gaps, material needs, installation challenges, or scheduling concerns before work begins.
Verify all customer agreements, financing documentation, permits, and required paperwork are complete prior to scheduling.
Serve as the primary operational liaison between Sales, Dispatch, Purchasing, Warehouse, and Installation teams.
Installation Operations
Oversee daily installation scheduling and workforce deployment.
Ensure projects are completed safely, efficiently, and according to company standards.
Monitor installation progress and proactively address operational challenges.
Coordinate equipment, materials, permits, and subcontractors as necessary.
Conduct jobsite visits to monitor workmanship, productivity, and customer experience.
Ensure compliance with manufacturer specifications, company policies, and local building codes.
Quality Assurance & Customer Experience
Perform post-installation quality inspections and audits.
Resolve escalated customer concerns with professionalism and urgency.
Ensure every customer receives a positive and seamless installation experience.
Monitor warranty claims, callbacks, and installation-related service issues to identify trends and opportunities for improvement.
Maintain high standards of workmanship and customer satisfaction throughout the installation process.
Department Performance & Financial Management
Monitor key performance indicators (KPIs), including: Installation revenue
Gross profit margins
Labor efficiency
Job completion rates
Customer satisfaction scores
Callback and warranty percentages
Support departmental budgeting and profitability initiatives.
Manage inventory utilization and material costs.
Drive continuous process improvement and operational efficiency.
Qualifications
Required
5+ years of residential HVAC installation leadership, supervisory, or management experience.
Strong knowledge of residential HVAC systems, installation best practices, load calculations, and building codes.
Proven ability to manage projects from sale through installation completion.
Strong leadership, team-building, and employee development skills.
Excellent communication, organizational, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver's license with an acceptable driving record.
Preferred
EPA Certification.
NATE Certification.
Experience with ServiceTitan or similar field service management software.
Experience managing installation budgets and departmental profitability.
Residential replacement, retrofit, and new installation experience.
Knowledge of inventory, purchasing, and warehouse coordination processes.
What We Offer
Competitive salary with performance-based bonus opportunities
Company vehicle or vehicle allowance
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Ongoing training and professional development
Leadership growth and advancement opportunities
A supportive, team-oriented work environment
The opportunity to make a direct impact on company growth and customer satisfaction
H & H Heating & Air Conditioning is an Equal Opportunity Employer. Employment may be contingent upon successful completion of a background check, motor vehicle record review, and pre-employment drug screening, where permitted by law.
Posted Min Pay Rate
USD $90,000.00/Yr.
Posted Max Pay Rate
USD $120,000.00/Yr.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.