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Job description
HVAC/Plumbing Dispatcher – Service DivisionAn established mechanical contractor is seeking an HVAC/Plumbing Service Dispatcher to join its fast-paced and growing team. This position is responsible for scheduling and dispatching HVAC and plumbing technicians, coordinating service calls, and maintaining clear and efficient communication across field and office operations.Key Responsibilities:Dispatch HVAC/plumbing technicians for service calls, preventive maintenance, and emergency repairsPrioritize and schedule incoming service requests based on urgency, availability, and locationMonitor work order progress, technician location, and job status to ensure timely completionServe as the main point of contact between field teams, customers, and internal departmentsSupport documentation, quoting, and billing follow-ups as neededMake quick decisions to resolve scheduling conflicts or delaysQualifications:1–3+ years of dispatch experience (HVAC/Plumbing or related service trades preferred)Understanding of HVAC, plumbing, and mechanical systems and terminology is a plusHighly organized, with strong administrative and multitasking skillsProfessional and clear communicator who remains calm under pressureFamiliarity with Microsoft Office Suite (Outlook, Excel, etc.) and dispatching/job tracking systemsService Titan experience is a plusLocal to the area and available for in-office workWhat's In It for You:Join a stable and growing service team with strong leadershipLong-term growth potential within a company that values craftsmanship and collaborationCompetitive compensation and full benefitsPTO/vacationRetirement planWork with a company that takes pride in doing the job right and supporting its people
Worksite address
chicago, IL, 60601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.