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Job description
HVAC Technical Support SpecialistWe are seeking an HVAC Technical Support Specialist for an excellent career opportunity with our client in the Libertyville, IL area! This position offers a stable Monday-Friday schedule, competitive salary, and the opportunity to apply your HVAC technical expertise in an office-based environment!Why Apply to HVAC Technical Support Specialist?1st shift schedule: Monday-Friday, 9:00am-5:00pm.Competitive salary: $50,000-$60,000 annually, depending on experience.Temp-to-hire opportunity with long-term career potential.Stable work environment with no on-call responsibilities or field service travel.Opportunity to utilize your technical expertise while collaborating with service, sales, and accounting teams.General Responsibilities of an HVAC Technical Support Specialist:Provide technical support to HVAC service technicians and contractors via phone and email.Assist with troubleshooting equipment, installation questions, startup support, and service-related inquiries.Research HVAC equipment and identify replacement parts using model numbers, serial numbers, schematics, and manufacturer documentation.Read and interpret wiring diagrams, technical manuals, and equipment drawings.Prepare parts quotations, process orders, and communicate pricing and availability.Coordinate with manufacturers, vendors, and internal departments to resolve customer requests.Maintain accurate documentation of technical support cases, parts orders, and customer communications.Independently manage multiple requests and follow through to completion.Serve as a critical resource for field technicians requiring technical assistance.Ideal Background for an HVAC Technical Support Specialist:Previous HVAC service, HVAC installation, mechanical, controls, or related technical experience.Ability to read and interpret HVAC schematics, wiring diagrams, and technical documentation.Strong mechanical aptitude and troubleshooting skills.Comfortable speaking directly with HVAC service technicians and contractors.Experience identifying HVAC replacement parts and researching equipment specifications preferred.Strong organizational skills with the ability to manage multiple priorities.Excellent communication skills and customer-focused approach.High School Diploma or equivalent required.About Express Employment Professionals: Work with a locally owned staffing company that partners with companies throughout Lake County to hire long-term talent. Express has over 800 locations nationwide and specializes in matching qualified candidates with outstanding career opportunities.
Worksite address
libertyville, IL, 60048, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.