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Job description
We're partnering with a leading, employee-owned MEP contractor to identify an HVAC Service Manager to lead and grow their service operations. This is a leadership opportunity for someone who enjoys building high-performing teams, driving operational excellence, and developing long-term customer relationships while owning the day-to-day performance of a growing service business.
This is an opportunity for someone who wants to step into a leadership role where they'll have a direct impact on the growth of the business, the success of their team, and the overall customer experience.
What You'll Be Responsible For:
Lead and manage a team of service technicians and field supervisors, providing coaching, direction, and day-to-day operational support
Drive operational performance by monitoring key service metrics, technician productivity, labor efficiency, and overall business results
Partner with senior leadership to execute business strategies, achieve revenue goals, and support continued growth within the service division
Build and maintain strong relationships with customers, ensuring exceptional service, timely communication, and successful project execution
Oversee hiring, onboarding, performance management, employee development, and disciplinary actions while fostering a positive, high-performance culture
Review technician productivity, work orders, and timesheets to ensure accuracy, efficiency, and accountability across the team
Support business development efforts by identifying service opportunities, assisting with proposal development, and helping maximize prefabrication opportunities where applicable
Provide technical guidance to customers and field teams while assisting with invoice resolution, accounts receivable support, and escalated service issues
Lead safety initiatives by conducting monthly safety meetings, performing field observations, investigating incidents, and ensuring compliance with all company, state, and local safety regulations
Participate in the manager on-call rotation and provide leadership support during after-hours service operations
What We're Looking For:
5+ years of experience within commercial HVAC service operations, with progressive leadership responsibilities
Strong understanding of MEP systems, service processes, and applicable building codes
Proven experience leading and developing field service teams while driving operational performance and customer satisfaction
Strong business acumen with the ability to manage revenue goals, productivity metrics, labor efficiency, and overall service performance
Excellent customer-facing communication skills with the ability to build long-term client relationships
Ability to read and interpret complex blueprints, schematics, and construction documents
Strong leadership, problem-solving, and decision-making abilities with a collaborative management style
Experience managing hiring, employee development, and performance management
High school diploma or GED required; Bachelor's degree in Construction Management, Engineering, Business, or a related field preferred
Applicable licenses, certifications, or registrations as required by the position
Compensation:
Annual performance bonus
ESOP (employee ownership) with strong company contribution and long-term wealth-building opportunity
Career growth with one of the nation's leading employee-owned MEP contractors
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.