About this opportunity
The Contractor Consultants lists this Hvac Service Manager opportunity in oakwood, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Overview
Position Title: HVAC Service Manager
Salary/Pay Rate: $85,000+ per year (Based on Experience)
Location: Gainesville, GA – Onsite / Field Operations
Job/Employment Type: Full-Time
Industry: HVAC / Residential & Commercial Mechanical Services
Reports To: President
The Opportunity
A well-established and growing HVAC contractor in the Gainesville, Georgia area is seeking an experienced HVAC Service Manager to lead the daily performance of its residential and commercial HVAC Service Department.
This is a hands-on leadership position for an HVAC professional who understands both the technical and operational sides of the service business. You will lead and develop service technicians, coordinate closely with dispatch, oversee service quality, monitor departmental profitability, and ensure customers consistently receive a high level of service.
We're looking for a proven HVAC leader who can develop technicians, solve difficult field problems, improve productivity, and take ownership of department performance. If you know the trade, know how to lead people, and understand what it takes to operate a successful HVAC service department, this is an opportunity to make a significant impact.
How You Will Make an Impact
Service Operations & Technical Leadership
Direct the daily operations of the HVAC Service Department and coordinate technician workloads with dispatch
Schedule and assign technicians based on skill level, efficiency, training needs, and customer requirements
Provide technical support for HVAC troubleshooting, repair, installation, start-up, commissioning, and preventive maintenance
Review completed work to ensure technicians consistently meet company quality and safety standards
Assist technicians with complex HVAC and refrigeration troubleshooting when field support is required
Monitor job progress, estimated completion times, labor hours, parts, and material usage
Ensure required parts and materials are ordered promptly to keep service and project commitments on schedule
Manage larger HVAC installation, start-up, and commissioning projects when required
Team Leadership & Development
Recruit, interview, hire, train, and develop HVAC service technicians based on departmental needs
Conduct performance reviews and establish clear goals for technician development and improvement
Lead regular team meetings, safety discussions, technical training, and one-on-one coaching
Develop and maintain ongoing training programs covering equipment, service techniques, troubleshooting, and safety procedures
Coordinate OEM and factory training to keep technicians current on equipment and technology
Maintain technician training records and promote continuous professional development
Build a service culture centered around craftsmanship, accountability, safety, productivity, and customer service
Customer Service & Department Performance
Serve as a senior company representative when communicating with customers, vendors, suppliers, and factory representatives
Resolve customer concerns and service issues professionally and efficiently
Develop and monitor departmental budgets, goals, productivity, and profitability
Review work orders, invoices, and technician time reports for accuracy and timely billing
Support healthy cash flow by ensuring service documentation and invoicing are completed promptly
Generate service opportunities and support the development of maintenance and service agreements
Estimate and prepare bids for service contracts and related project work
Monitor customer satisfaction and identify opportunities to improve the overall service experience
Fleet, Inventory & Compliance
Oversee assigned service vehicles and ensure they are properly maintained, organized, and operated according to company policy
Monitor truck inventory to ensure technicians have appropriate parts, materials, tools, and equipment
Maintain communication with manufacturers and vendors regarding warranties, recalls, equipment failures, and product issues
Ensure technicians follow company policies, safety procedures, and applicable HVAC codes and requirements
Stay current on industry developments, equipment changes, OEM requirements, and service best practices
Required Qualifications & Experience
5+ years of HVAC management, service leadership, or closely related HVAC industry experience
Strong technical knowledge of residential and commercial HVAC and refrigeration systems
Proven experience leading, coaching, and developing HVAC service technicians
Ability to diagnose complex HVAC problems and provide technical direction to field personnel
Ability to read and interpret HVAC manuals, schematics, wiring diagrams, and control circuits
Strong understanding of preventive maintenance, equipment start-up, troubleshooting, repair, and commissioning
Working knowledge of applicable HVAC codes and industry standards
Strong customer service, sales, and conflict-resolution abilities
Experience managing departmental productivity, budgets, and profitability
Excellent leadership, organizational, and communication skills
Proficiency with Microsoft Word, Excel, Outlook, and general business software
Valid driver's license with a clean driving record
Ability to work nights, weekends, or holidays when business or emergency service needs require
Preferred Qualifications & Experience
Technical education through a trade school, college, military program, or equivalent professional training
Previous experience managing both residential and commercial HVAC service operations
Experience developing maintenance agreements and identifying service sales opportunities
Experience managing larger HVAC installation, start-up, or commissioning projects
OEM or manufacturer-specific HVAC training and certifications
Experience recruiting and building high-performing HVAC service teams
Compensation & Benefits
$85,000+ Annual Salary (Based on Experience)
Leadership-Level Career Opportunity
Professional and OEM Training Opportunities
Long-Term Career Growth
Stable, Full-Time Employment
Additional company benefits available based on established company programs
Work Schedule
Full-Time
Schedule is based on departmental and customer needs. Availability for occasional nights, weekends, and holidays may be required to support emergency service and operational demands.
Why Join Our Team?
The HVAC Service Manager plays a critical role in both the success of the service technicians and the experience of the company's customers.
You'll have the opportunity to build a stronger service team, improve department performance, develop technicians, and directly influence the growth and profitability of the service operation.
This isn't a position for someone who wants to manage exclusively from behind a desk. We're looking for an experienced HVAC professional who can combine technical expertise, people leadership, customer service, and operational discipline to keep the department moving forward.
If you're ready to take ownership of a residential and commercial HVAC service operation and lead a team of technicians to a higher level of performance, we'd like to hear from you.
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or any other status protected by applicable law or regulations. All qualified applicants are given equal opportunity, and selection decisions are based on job-related qualifications and requirements.
Worksite address
oakwood, GA, 30566, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.