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Job description
Job Description Job Description Job Title: Service Technician - Level 2 Journeyman
Department: Service
Work Hours: 7:00 a.m. - 5:00 p.m., Monday through Friday, with a 30-minute lunch. Early
morning meetings, overtime, evenings, weekends, and participation in an
alternating on-call rotation for 24/7 emergency service coverage may be required
based on business needs.
FLSA Status: Non-Exempt
Pay Scale: $38.00 - $46.00 per hour, depending on experience
Position Summary: The Service Technician is responsible for diagnosing, servicing, repairing, and
maintaining residential and light commercial HVAC systems while delivering a
high-quality customer experience. This role is expected to perform advanced
diagnostic and repair work independently, educate customers on repair and
replacement options, and maintain accurate documentation.
This position also supports installation operations during slower service periods
and should possess residential HVAC retrofit and/or new construction
installation experience sufficient to assist with installs, startups, equipment
replacements, duct modifications, and related field operations as needed.
The Service Technician serves as a technical resource within the department and
may assist with training and mentoring junior technicians.
Reports To: Operations Manager
Required Qualifications:
Minimum 3+ years of residential HVAC service experience
Experience performing diagnostic and repair work independently
Experience with residential retrofit and/or new construction HVAC installation
Valid driver's license and insurable driving record
EPA Type II or Universal Refrigerant Handling Certification
Strong understanding of refrigeration, airflow, electrical, gas heating, and heat pump systems
Ability to diagnose residential and light commercial HVAC equipment independently
Ability to read wiring diagrams, blueprints, and installation specifications
Strong customer communication and consultative skills
Ability to operate tablets, smartphones, and mobile field software systems
Ability to accurately document repairs, estimates, and customer interactions in field software
Ability to safely work from ladders, in attics, crawlspaces, rooftops, and confined spaces
Ability to comply with all company safety standards and policies
Willingness to participate in ongoing technical training and education
Ability to maintain required company tool list
Preferred Qualifications:
NATE Certification(s)
Experience using ServiceTitan
Experience with ductless systems, zoning, IAQ, and advanced controls
Light commercial HVAC experience
Brazing certification
Oregon Limited Electrical License (LEB)
Experience with hydronic, radiant, boiler, or water-source systems
Key Competencies for Success:
Advanced Troubleshooting & Diagnostics
Customer Communication & Education
Technical Adaptability
Time Management & Efficiency
Documentation & Process Discipline
Team Collaboration & Leadership
Safety Awareness
Accountability & Follow-Through
Key Responsibilities:
Service, Maintenance & Diagnostic Responsibilities
Arrive at job sites at scheduled times and locations as dispatched
Diagnose, troubleshoot, and repair residential and light commercial HVAC systems in accordance with company standards
Perform preventative maintenance on residential and light commercial HVAC equipment
Present repair, replacement, and maintenance options to customers following company guidelines
Educate customers on system performance, indoor air quality products, and planned maintenance agreements
Complete approved repairs and maintenance services efficiently and accurately
Communicate clearly with dispatch regarding job status, parts needs, and schedule updates
Maintain accurate service documentation, notes, estimates, invoices, and customer communications within ServiceTitan
Properly document opportunities, follow-up actions, estimate outcomes, and customer interactions in ServiceTitan
Operate company vehicle safely and professionally
Maintain professional appearance and customer service standards at all times
Participate in the on-call rotation for after-hours emergency service
Assist with training and mentoring Maintenance Technicians and Junior Service Technicians
Technical & Installation Responsibilities
Perform advanced diagnostic and repair work on: Gas furnaces
Heat pumps
Air conditioners
Ductless mini-splits
Commercial package units
Hydronic and radiant systems
Water source heat pumps
Economizers and advanced control systems
Perform commercial maintenance and diagnostic work independently
Layout and install refrigeration piping and low-voltage wiring
Read and interpret wiring diagrams, blueprints, and installation specifications
Perform air balancing and evaluate system performance and energy transfer
Assist with residential retrofit and new construction HVAC installations during slower service periods
Install and commission HVAC equipment including furnaces, air conditioners, heat pumps, ductless systems, thermostats, and related accessories
Perform brazing, pressure testing, vacuum procedures, charging, and startup procedures
Safely operate ladders, lifts, recovery equipment, vacuum pumps, combustion analyzers, and related HVAC tools
Operational & Administrative Responsibilities
Maintain truck inventory and restock materials and supplies as needed
Complete all required paperwork, timecards, forms, and job documentation accurately and on time
Participate in company meetings, training sessions, and continuing education opportunities
Maintain required certifications and pursue ongoing technical development
Follow all company safety policies and procedures
Report vehicle, equipment, or safety concerns promptly
Support overall department goals and assist with additional duties as assigned
Key Performance Indicators (KPIs):
1. Average Ticket Performance
Description : Maintains service average ticket in alignment with annual business plan expectations through accurate diagnostics, repair recommendations, and customer education.
Target : Achieve annual average ticket goal established by management
Measured By : ServiceTitan technician performance reports
2. Revenue Production
Description : Generates service revenue aligned with company performance expectations and seasonal workload demands.
Target : Meet or exceed monthly revenue goals established annually
Measured By : ServiceTitan technician performance reports
3. Recall Ratio
Description : Completes repairs and diagnostics accurately with minimal return trips due to workmanship or diagnostic errors.
Target : 2% callback rate
Measured By : Recall and warranty tracking reports
4. ServiceTitan Documentation Accuracy
Description : Maintains complete, accurate, and timely documentation for all service calls, estimates, photos, and invoices.
Target : 98% documentation accuracy and same-day job completion updates
Measured By : Dispatch audits and ServiceTitan reporting reviews
5. Membership & Opportunity Conversion
Description : Educates customers on maintenance agreements and identifies repair/replacement opportunities appropriately.
Target : Meet annual membership and lead generation goals established by management
Measured By : ServiceTitan membership and lead tracking reports
6. Customer Satisfaction
Description : Delivers a professional customer experience through communication, technical ability, cleanliness, and follow-through.
Target
Worksite address
portland, OR, 97220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.