About this opportunity
Dehumidifier Corporation of America, Inc. lists this Hvacd Technical Applications Support opportunity in city of cedarburg, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About DCA
Dehumidifier Corporation of America (DCA) designs and builds commercial/industrial dehumidification systems used in natatoriums, manufacturing, and other demanding environments. Founded in 1995 and headquartered in Cedarburg, WI, we’re investing in product quality, training, and support—while keeping the tight-knit, family feel our long-tenured team loves.
The Opportunity
If you’ve spent years diagnosing refrigeration circuits, reading schematics, and coaching younger techs—and you’re ready to trade the ladder for a headset—this role is for you. You’ll be the calm, trusted voice who helps contractors, reps, and service teams get DCA equipment running right. Most days are phone/Teams and documentation;
a smaller portion is hands-on training and occasional site visits for start-ups or complex issues.
Who this role is great for
A seasoned HVAC/R service technician ready to reduce physical demands and travel.
A former service manager or small business owner who enjoys teaching and problem solving.
A controls-savvy tech who loves turning hard-won field know-how into clear instructions.
What You’ll Do
Customer Support (80–90%) : Guide contractors through safe, accurate troubleshooting—airflow/static, superheat/subcooling, sensors and safeties, 120V/24V control circuits, 3-phase/VFD basics.
Training (Classroom + Field, 10–20%) : Lead small-group trainings (5–10 people) for start-up/commissioning, best practices, and common diagnostic workflows.
Documentation & Continuous Improvement : Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.
Parts & RMAs : Recommend parts, create concise quotes/RMAs (warranty & non-warranty), and document root causes.
What You Bring
Must-have
5+ years HVAC/R field service (commercial/industrial preferred).
Confident with the refrigeration cycle and psychrometrics (sensible vs. latent).
Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.
Strong phone presence: patient, friendly, and able to coach a tech to resolution.
Organized, documentation-minded, and team-oriented;
basic computer skills (email, Teams, Excel/Word).
Nice-to-have
Start-up/commissioning or factory tech support experience.
Experience with dehumidification applications or pool/natatorium environments.
Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies.
Why You’ll Love It Here
Stay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops.
Make a visible impact by mentoring the field and improving reliability.
Tight-knit team, direct access to leadership, and a growing product line.
Compensation & Benefits
Salary: $70,000–$90,000 , DOE.
Benefits: Health, dental, 401(k) with match, paid vacation.
Work Location & Travel
On-site at Cedarburg, WI (53012) .
~10–20% travel for trainings and start-ups
Job Type: Full-time
Pay : $70,000.00 - $90,000.00 per year
Benefits :
401(k)
401(k) matching
Health insurance
Paid time off
Ability to Commute:
Cedarburg, WI 53012 (Required)
Ability to Relocate:
Cedarburg, WI 53012: Relocate before starting work (Required)
Work Location: In person
Worksite address
city of cedarburg, WI, 53012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.