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Job description
Dispatcher / Administrative AssistantWe are a growing commercial HVAC company based in San Antonio, TX, specializing in service, repairs, and maintenance for commercial and industrial clients. We pride ourselves on professionalism, responsiveness, and strong customer relationships. We're looking for a highly organized, detail-oriented Administrative Assistant to help keep our operations running smoothly.Position OverviewThe Administrative Assistant plays a key role in coordinating service calls, supporting technicians in the field, and ensuring excellent customer communication. This person will manage scheduling, handle inbound calls, assist with billing and paperwork, and support daily office operations.Key ResponsibilitiesDispatching & SchedulingSchedule and dispatch HVAC service technicians efficientlyMonitor technician progress and adjust schedules as neededCommunicate job details clearly to field staffPrioritize emergency service calls appropriatelyCustomer CommunicationAnswer incoming calls professionally and courteouslySchedule service appointmentsFollow up with customers on job status and completionMaintain accurate customer recordsAdministrative SupportCreate and process work ordersAssist with invoicing and basic billing tasksMaintain service agreements and maintenance schedulesOrder parts and coordinate deliveriesFile and organize documents (digital and physical)QualificationsRequired:Strong organizational and multitasking skillsExcellent phone and communication skillsProficient in Microsoft Office (Word, Excel, Outlook)Ability to work in a fast-paced environmentProfessional and dependablePreferred:Experience in HVAC, construction, or service-based industriesDispatching experienceFamiliarity with service management software (e.g., ServiceTitan, Housecall Pro, or similar)What We OfferCompetitive pay (based on experience)Stable, full-time positionSupportive team environmentOpportunity to grow with a growing commercial HVAC companyCompensation: $18.00 - $22.00 per hour
Worksite address
san antonio, TX, 78201, US
Who can apply
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