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Job description
Cognizant is seeking a hybrid Technical Lead to design, enhance, and support AI-enabled chatbot and enterprise service management solutions for day-to-day operations at scale. The role requires 4–8 years in incident management, service desk tooling, networking, and end-user analytics, with responsibility to guide technical outcomes that improve reliability and user satisfaction.
You will lead cross-functional efforts, oversee Nexthink and ServiceNow configurations, and partner with stakeholders
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Worksite address
palestine, TX, 75801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.