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CHEMTREC®

Hybrid CX & Continuous Improvement Lead

falls church, VA

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Job description

CHEMTREC® seeks a Manager, Customer Experience & Continuous Improvement to lead CX programs and cross-functional process improvements. This role partners with business leaders to boost customer satisfaction, retention, and service delivery.

The position oversees VOC data, customer research, and continuous improvement projects, translating insights into actionable solutions across departments to enhance customer-centric outcomes.

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Worksite address

falls church, VA, 22042, US

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