About this opportunity
Empower AI lists this Hybrid Service Management Optimizer | ITIL-Driven Analyst opportunity in quantico, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Empower AI, a government-focused technology partner, is seeking a Service Management Optimization (SMO) Analyst in a hybrid role based in Quantico, VA. The analyst will map IT service workflows, measure cycle times, and identify bottlenecks for the Service Portal and ticket lifecycle, aligning with ITIL 4 and ISO/IEC 20000-1.
Responsibilities include producing data-driven reports, maintaining documentation, and coordinating with stakeholders across technical, finance, contracts, and government
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Worksite address
quantico, VA, 22134, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.