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Job description
The Department of Workforce Development in Massachusetts seeks an Operations Manager (DUA - Boston) to oversee daily contact center operations across assigned units. You will supervise union supervisors and staff, ensure timely unemployment assistance services, review quality, and coordinate with training, adjudication, benefits, and technology teams to resolve issues and improve performance.
Applicants should have five years of management experience and qualify under the agency's substitution
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.