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Job description
For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.
We lead with innovation , technology, and a promise to deliver an exceptional experience every time.
And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.
At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.
Compensation: $85,000-$95,000 base salary based on experience, with performance-based incentives offering total annual earning potential of up to $130,000
What You’ll Do:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
Maintain all staff is properly trained to both Walser and Manufacturer standards
Manage rental and courtesy vehicle Fleet
Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for all employees
Submit Payroll for all employees including incentive reports
Support the career and professional development of staff
Lead by example and be an advocate for staff
Assist in end of day cashier close, cashiering customer and training cashiers when necessary
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You Bring:
Must be at least 18 years of age
Minimum one year service writing experience
Must have strong data entry skills to enter information onto the computer and other warranty systems
Ability to operate current computer software (Word, Excel, Manufacturer website, etc.)
Excellent phone and computer skills
ADP experience highly desired
A good understanding of automotive parts and cars is desired
Ability to assess and report on warranty repairs
Good interpersonal and communication skills
Must be extremely detail oriented
Must have a positive attitude and work well in a team environment
Customer service mentality and professional demeanor
Prior supervisory or management experience a plus
Must have a valid driver’s license and acceptable driving record
What’s In It For You?
Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) – Support for personal and professional challenges
Referral Program – Earn referral bonuses for referring talented candidates
Apply today and help drive operational excellence at Walser Automotive Group!
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
Worksite address
albertville, MN, 55301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.