About this opportunity
CSL lists this I&T Infrastructure Director, Global Network & Connectivity Services opportunity in king of prussia, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Director, Global Network & Connectivity Services is responsible for defining, evolving, and operationalizing the enterprise strategy for global network and connectivity services in a mission critical, multinational biotech environment.
This role owns the vision, operating model, and outcomes for global connectivity platforms—including LAN, WAN, cloud and hybrid networking, firewall, network access control, and voice—ensuring services are secure, resilient, scalable, and tightly aligned to business priorities across R&D, manufacturing, corporate, and commercial environments.
As the enterprise leader for global connectivity, this role ensures consistent service delivery, observability, and operational resilience across regions, sites, cloud platforms, and managed service providers. The Director sets standards, establishes governance, builds organizational capability, and partners across Infrastructure, Security, Cloud, and Application teams to reduce risk, simplify the environment, and enable business transformation.
Reporting to this position:
5-6 direct reports; network and connectivity technical professionals and an offshore managed services team
Key Relationships:
Close relationship with Managed Services Providers and Technology Providers
Main Responsibilities and Accountabilities:
Enterprise & Global Connectivity Strategy
Define and own the global network and connectivity services strategy and operating model, ensuring consistent capabilities, standards, and outcomes across regions.
Establish enterprise and regional reference architectures and technology roadmaps that support site operations, cloud platforms, partner connectivity, and mergers and acquisitions.
Reduce complexity and technical debt through standardization, simplification, and rationalization of legacy technologies and balance global standardization with regional and regulatory requirement
Operational Resilience & Service Assurance
Ensure end-to-end availability, performance, and resilience of global connectivity services supporting regulated manufacturing, R&D, and corporate operations.
Own service-level expectations (availability, latency, incident trends) and drive proactive risk mitigation, capacity planning, and failure prevention across all regions.
Act as the senior escalation and decision authority for global connectivity incidents impacting business operations.
Monitoring, Observability & Enterprise Visibility
Define and own the global network monitoring and observability strategy, ensuring consistent visibility across on‑prem, cloud, hybrid, and managed service environments.
Ensure network telemetry (metrics, logs, events, flows) is integrated with the enterprise monitoring and observability platforms to enable correlated, service-level insights.
Use observability to drive proactive detection, faster root cause analysis, and preventative improvement, not just reactive incident response.
Security, Risk & Compliance
Partner closely with Information Security to ensure network platforms are secure by design, incorporating zero-trust principles, segmentation, and strong access controls.
Ensure connectivity services support regulatory and compliance requirements (e.g., GxP, SOX), including audit readiness and traceability.
Balance risk tolerance, resiliency, and usability in architectural and operational decisions.
Managed Services & Vendor Ecosystem Leadership
Drive the managed service strategy and operating model for network services, including clear accountability, performance measures, and escalation paths.
Provide governance and oversight of managed service providers and key technology vendors, ensuring service quality, cost efficiency, and alignment to enterprise standards.
Organizational Leadership & Capability Building
Lead and develop a globally distributed Network & Connectivity Services organization with clear roles, service ownership, and accountability.
Build capability in platform operations, automation, observability, and service management.
Shift teams away from reactive operations and device-centric thinking to the end-to-end services, business outcomes and user experiences they support.
Position Qualifications and Experience Requirements:
Bachelor’s degree / Master's degree or equivalent experience; education preferably concentrated in IT, Engineering, or Science; ; MBA desirable.
12+ years of progressive experience in enterprise IT infrastructure, with significant focus on network and connectivity services.
Prior leadership experience managing large-scale network engineering and operations teams, with accountability for strategy, service outcomes, and operational resilience
Proven experience designing, operating, and modernizing highly available global or multi-site LAN/WAN/WLAN environments.
Hands-on experience with hybrid and cloud connectivity (Azure, AWS or GCP).
Experience leading major network transformation initiatives (e.g., SD-WAN, cloud migrations, data center exits).
Track record of vendor and carrier management, contract negotiation, lifecycle planning, and cost optimization.
Experience operating within regulated enterprise environments.
Demonstrated ownership of network service budgets, forecasting, and financial management.
Demonstrated ability to define vision, strategy, and operating models for network platforms and services aligned to business priorities.
Strategic & Enterprise Leadership
Aligns network and connectivity strategy with business goals and digital transformation initiatives
Anticipates future connectivity needs and develops scalable, resilient roadmaps
Operational Excellence
Ensures high availability, reliability, and performance of enterprise network services
Drives disciplined incident, problem, and change management practices
Demonstrates hands‑on leadership as needed to drive timely resolution of complex technical issues and maintain operational stability
Security & Risk Awareness
Embeds security and resiliency principles into network design and operations
Proactively identifies and mitigates operational, security, and vendor risks
People & Organizational Leadership
Builds, mentors, and retains high performing engineering and operations teams
Establishes accountability, performance standards, and development pathways
Stakeholder Partnership
Communicates complex technical topics effectively to executive and business stakeholders
Acts as a trusted advisor across infrastructure, application, and security teams
Builds strong, trust‑based relationships across teams and stakeholder groups.
Change & Program Leadership
Successfully leads large-scale transformations with strong governance and change management
Balances innovation, risk, and operational stability
Enterprise Networking
LAN, WAN, WLAN, and data center networking
Global and multi‑site network design and operations
High‑availability and resilient network architectures
Cloud & Hybrid Connectivity
Hybrid cloud networking (Azure, AWS, GCP)
ExpressRoute, Direct Connect, VPN, and peering architectures
Cloud network performance and connectivity optimization
Network Security & Edge Services
Network security architecture and segmentation
Zero Trust and SASE networking models
Firewall and perimeter security technologies
Prisma Access, Zscaler, and Palo Alto Networks product suite
Operations & Service Management
Network operations and reliability management
Incident, problem, and change management
Network monitoring, observability, and performance tools
IT service management frameworks (ITIL or equivalent)
Vendor & Financial Management
Carrier, ISP, and network vendor management
Contract negotiation and vendor performance oversight
Budgeting, forecasting, and total cost of ownership (TCO)
Leadership & Communication
Technical and executive‑level communication
Cross‑functional collaboration and stakeholder engagement
Hands‑on technical leadership during critical incidents
Worksite address
king of prussia, PA, 19406, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.