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Job description
I/T Support Specialist| Best-One Tire & Service | Monroe, Indiana
Join the Best-One Team!
Best-One Tire & Service in Monroe, Indiana is looking for a I/T Support Specialist, you'll be the go-to technology expert helping keep our team members and locations connected, supported, and running smoothly. We're looking for someone with proven hands-on experience providing end-user technical support and a strong troubleshooting mindset. This is an onsite position based out of our Monroe office, with regular travel to support our other locations.
What You'll Earn:
Starting at $24.04/hr
Why You'll Love Working Here:
· Top Pay - the more you know, the more you earn
· Paid holidays & vacations; closed most major holidays
· Home on the weekends
· Health/dental/vision insurance
· 401(K)- Company Match!
· Team member discount program
· Continuing education/training
· Uniform Program
· ...and being a part of a company that offers a career, not just a job!
What You'll Do as I/T Support Specialist:
* Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
* Install, configure, and maintain end-user hardware and software.
* Troubleshoot hardware, software, connectivity, and basic network issues.
* Support new site openings, relocations, equipment deployments, and technology upgrades.
* Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
* Maintain accurate documentation of support activities, asset inventories, and system configurations.
* Ensure compliance with enterprise I/T policies, procedures, and security standards.
* Assist with user account provisioning, access control, and password support in accordance with security policies.
* Coordinate with third-party vendors for hardware repair and telecommunications support when required.
* Participate in disaster recovery preparedness and site-level continuity efforts.
* Travel regularly to company locations.
What We're Looking For:
* Proven experience in end-user technical support or help desk environments.
* Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP).
* Strong troubleshooting and problem-resolution skills.
* Ability to work independently in field environments while maintaining communication with regional leadership.
* Excellent customer service and interpersonal skills.
* Strong organizational skills and attention to detail.
* High school diploma or GED required; associate's degree in Information Technology or related field preferred.
* Industry certifications such as CompTIA A+, Network+, or equivalent.
* Experience supporting multi-site or distributed business environments.
* Familiarity with basic network equipment and wireless troubleshooting.
* Experience with ticketing systems and service management processes.
Who we are:
For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.
Our mission is simple: Create Raving Fans. And we know our success starts with our team members - our internal ravings fans.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.