Job description
This is a remote position.
This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access).
Creation, deletion and modification of accounts across 150+ applications.
Supporting New Joiner Day 1 access and secondary access process.
Use of the IAM tools to perform provisioning
Ensure all documented procedures are followed in relation to account administration
Ensuring processes comply with audit requirements, evidence documentation and QA.
Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required
Process tasks in a timely manner to ensure SLAs are maintained.
Manage customer's expectations through ongoing communication.
Incident and Problem management via ServiceNow or any other ticketing tool.
Detail analysis is required to understand the issue and deliver accordingly.
Understand different client responses, evaluate and take corrective action.
Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.
Good verbal and written skills are required.
Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks
Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.
Requirements
Skills that will help the candidate:
Identifying and managing IT Security risks.
Knowledge of ITIL concepts and Operations best practices.
Relevant security certifications will be an added advantage
MS Office, Query writing, experience in RPA/API automation
Excellent oral communication and inter-personal skills.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.