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Job description
Organizational Change Management (OCM) & Training LeadITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.The New York State Integrated Eligibility System (IES) Program is seeking an experienced Organizational Change Management (OCM) & Training Lead to drive change readiness, training preparedness and adoption for new system launches at the Agency and District levels. The lead will focus on the product launches that will lead to long-term sustainability of major system and process improvements across the State Agency and Counties for select NYS Human Services programs. This role focuses on the people side of the change with a strong emphasis on state and district readiness, training and execution for eligibility programs across the state.Reporting to a senior IES manager, the OCM/Training Lead will be assigned to the Integrated Eligibility System within the Office of Information Technology Services (ITS) and will be a hands-on lead who will execute the implementation plan of training, communication, and other change materials for various IES product launches across all counties and select client agencies. The incumbent will demonstrate experience in leading complex IT and business impact organizational change initiatives within government environments at both the State and County level with a strong understanding of how to minimize disruption with ongoing work and maximize program impact through structured change management in a fast-paced environment. This role is currently an individual contributor but may grow to manage a blend of contract and/or state staff.Duties include, but are not limited to, the following:Preparing for new product launch including change message and communications and training.Change Strategy & Execution – Transform an existing strategic framework into an executable plan and deliver results for district/county and State Agency level readiness:Prepare all materials in partnership with the product teams for pre, during and post launch.Identify change agents to support deployment and conduct regular meetings.Create and issue change messages for distributions, following state agency protocols.Define metrics to monitor impact change management success.Gather feedback and adjust strategies accordingly.Refine change methods over time using lessons learned and evolving best practices.Training and Oversight – Lead training implementation supporting all product workstream at various launches:Create the curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams to ensure users are equipped with the skills and support to be able toEmploy various methods of training (required): asynchronous, virtual, LMS evaluations, classroom managing the administration, teaching curriculum, scoring results, gathering feedback, refine as needed.Define KPI's for training to monitor impact, and gather feedback, and adjust training accordingly.Refine methods over time and be able to hand over materials and processes to Agency teams for sustainability.Prepare and present updates, dashboard and reports on change activities, trainings and other risk mitigation or outcomes to program stakeholders.
Worksite address
albany, NY, 12204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.