Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customers’ daily lives.
About the Job
The Implementation Consultant is responsible for supporting successful client onboarding and implementation across the company’s product suite. This role works closely with customers to configure systems, deliver training, and ensure a smooth transition to the platform. The Implementation Consultant serves as a key point of contact throughout the implementation process, driving product adoption, customer satisfaction, and long‑term success.
What You’ll Do
Focus will be primarily on Arcoro’s Time & Hire products
Configure and provision customer accounts during implementation
Deliver consultative product training to customer stakeholders
Guide customers through platform functionality and best practices
Support implementation of integrations & data imports between Arcoro products and third‑party payroll/accounting systems
Introduce new features and capabilities to maximize customer value
Partner with Implementation Project Managers, Customer Success, and Account teams
Manage a portfolio of customer implementations simultaneously
Monitor customer health and proactively escalate risks to project manager and manager of implementation
Develop and execute customer success plans with defined goals and metrics
Identify customer challenges and provide effective solutions
Support escalated customer issues and drive timely resolution
Maintain strong customer relationships to drive adoption and retention
Track and report on customer progress, activities, and outcomes
Manage daily schedule, meetings, and project‑related tasks
Maintain deep knowledge of products, features, and use cases
Act as the primary advocate and point of contact for assigned customers
What Success Looks Like
Successful and timely customer implementations
High levels of customer satisfaction and engagement
Strong product adoption and utilization by customers
Reduced churn risk and improved customer retention
Effective management of multiple projects without delays
Clear and proactive communication with customers and internal teams
Successful resolution of customer issues and challenges
Well‑documented implementation processes and customer outcomes
What We’re Looking For
Experience in implementation, onboarding, training, or customer‑facing roles
Strong customer service and relationship management skills
Ability to manage multiple projects and priorities simultaneously
Excellent communication skills with both technical and non‑technical audiences
Strong organizational and time‑management skills
Ability to work independently and take initiative
Problem‑solving mindset with technical troubleshooting abilities
Experience working with software platforms or SaaS products
Collaborative approach with cross‑functional teams
Preferred Qualifications
Bachelor’s degree in Business, Communications, Computer Science, or a related field (or equivalent experience)
3+ years of experience in implementation, training, or related roles
Experience with Human Capital Management (HCM) systems preferred
Experience working in SaaS or technology environments
Experience managing multiple customer projects simultaneously
Salary Range
$75,000-$85,000 DOE
What We Offer
Competitive salary and benefits package.
401(k) with company match
Flexible PTO and company‑paid holidays
Remote work
Opportunities for professional growth and development.
A collaborative and innovative work environment.
About the Company
A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provide end‑to‑end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7,000 customers across North America.
Arcoro is a Fair and Equal Opportunity Employer
Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Arcoro is proud to be an Equal Opportunity Employer.
#J-18808-Ljbffr
Worksite address
birmingham, AL, 35275, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.