Job description
StructureFlow is the AI-powered structural intelligence platform that helps legal, finance, tax, and corporate teams model and communicate complex projects, structures and transactions. We're building out North American Client Success capacity so our largest clients have a named, on-the-ground partner for onboarding, training, and day-to-day delivery.
The role
You'll work with our largest strategic accounts in North America, owning everything that turns a signed contract into confident, active users: structured onboarding, adoption training, and responsive support in the client's time zone.
You'll work in a pair. Each strategic account has a commercial lead who owns the relationship, the renewal, and any expansion. You own delivery. That split is deliberate. It gives the client a named contact for the work itself, and it means you're never selling to the people you're training.
You'll also be the North American point of contact for our UK Client Success team, picking up requests that need someone in-region, and you'll support pilots at strategic accounts through to conversion.
This is a role for someone who wants to be in the room. You'll be on client sites when needed, running sessions with partners, associates, analysts and support teams, and you'll need to enjoy that.
What you'll do
Support pilots at strategic accounts, then continue as delivery lead once the account converts
Run end-to-end onboarding at strategic accounts, from kick-off through go-live
Design and deliver training for end users, power users, and champions, in person and remotely
Help clients embed StructureFlow into live matter and project work, not just complete a checklist
Act as the in-region contact for requests routed from the UK Client Success team
Provide high-quality support: triage, resolve or escalate, and close the loop
Build enablement assets - guides, FAQs, training materials - that scale beyond the accounts you touch
Run proactive early-life check-ins and watch adoption signals through the first 30-90 days
Feed voice-of-customer insight to Product and Client Success
Partner with the account's commercial lead on planning and account reviews, without owning commercial outcomes
Keep accurate records in our CRM and CS tools
Success looks like
Predictable, high-quality onboardings and strong time-to-value at strategic accounts
Trained champions who drive adoption inside their own firms
Adoption spreading beyond the initial team or practice area
Strong health indicators on onboarding and support
A repeatable North American onboarding and enablement playbook
Requirements
3-5+ years in B2B SaaS implementation, onboarding, or enablement and training
Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level.
Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role.
Confidence presenting live and running training that changes how people work
Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product
Strong project discipline across multiple concurrent accounts
Empathy for sophisticated users with varying tech comfort
Clear written communication and documentation habits
Willingness to travel regularly across North America, including at short notice
Right to work in the United States
Essential
LegalTech or professional services SaaS experience
Experience building training curricula or knowledge bases
Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk)
Desirable/not required
JD or practising lawyer background
Deep corporate or transactional law expertise - you'll learn StructureFlow and the core use cases here
This role is not
A commercial CSM role with renewal or expansion ownership
A sales engineering or pre-sales role - our sales team runs its own demos
People management
A ticket queue - training and onboarding ownership is the core of it
Benefits
Competitive salary and performance-based bonus.
Generous PTO policy - 25 days is standard for our global team
Healthcare (medical, dental, vision)
401(K)
Flexible working - a combination of remote work, and business travel
Learning & Development budget
Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity
High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.