Job description
What you will do
As an Implementation Engineer II, you will handle technically complex onboarding engagements and serve as the escalation point for Level I teammates. You bring deeper experience with enterprise IT environments — MDM platforms, scripting, GPO, and identity management — and can work through non-standard deployment scenarios without a playbook to follow. You are comfortable in ambiguous technical situations and know when to dig in versus when to loop in Solutions or Engineering. You also contribute to making the team better: writing runbooks, identifying patterns in escalations, and helping Level I teammates grow.
Own technical execution for complex or high-stakes onboarding engagements, including enterprise deployments with MDM, SCIM, SSO, and ActivConnect
Serve as the escalation point for Level I — triage inbound technical issues, resolve what you can, and route what you cannot to Solutions or Engineering with clear documentation
Guide customers through MDM-based agent deployment (Jamf, Intune, Workspace ONE, Kandji, Hexnode) including PPPC/TCC configuration on Mac
Support ActivConnect enablement including BigQuery, Analytics Hub, and custom data connection scoping
Use scripting (PowerShell, Bash, or similar) to support deployment automation, diagnostics, or environment validation
Write and maintain technical runbooks, escalation guides, and deployment playbooks for use by Level I teammates
Identify recurring technical friction points and surface them as product gaps or process improvement opportunities
Lead or support 1-to-many technical enablement sessions on advanced topics
Partner with CSMs and Solutions teammates to scope technically complex accounts before onboarding begins
What this role is not
Not a custom development or advanced data architecture role
Not responsible for building custom ActivConnect reports or data models
Not a pre-sales Solutions Architect — you work post-sale
Not a Customer Success Manager — you own technical execution, not commercial outcomes
Not a people manager — this is a senior individual contributor role
Where this role leads
Level II is a senior IC role with a clear path forward. The next step is Senior Implementation Engineer, which carries broader scope, cross-functional influence, and ownership of practice-level improvements. From there, the natural exits are Technical Account Manager (dedicated technical partnership with named enterprise accounts) or Solutions Architect (pre- and post-sales technical advisory and custom work).
Requirements
Your experience
2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
Comfortable with scripting — PowerShell, Bash, or Python for diagnostics and automation
Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus
Clear written and verbal communicator — able to explain technical decisions to both IT admins and business stakeholders
Track record of helping less experienced teammates through documentation, mentorship, or structured escalation
Benefits
Work environment
Position is remote within the US
Minimal travel
Limited physical demands
This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.