About this opportunity
Tangent International lists this Implementation Project Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Implementation Project Manager | B2B SaaS
Own complex customer implementations from signed contract through to successful go-live for an established, PE-backed B2B SaaS business investing in the next phase of its Professional Services organisation.
This is a customer-facing project leadership role for someone who combines strong software implementation experience with genuine ownership of timelines, scope, risk, stakeholders and delivery.
The company operates within partner ecosystem and channel technology, supporting organisations managing complex partner programmes through configurable SaaS technology.
The Professional Services team is deliberately lean and collaborative. As customer demand develops, the business is strengthening its US delivery capability and wants experienced people who can take responsibility for an implementation rather than simply coordinate individual tasks.
About the role
You will become one of the customer’s primary contacts once a deal has been signed and own the overall implementation through to successful handover into Customer Success and Support.
The role combines technical project management, customer consulting and SaaS implementation. You will not be expected to personally deliver every complex technical configuration. Solutions Consultants and other specialists will support deeper technical work, while you retain responsibility for the overall project and customer outcome.
Projects vary in size and complexity, so you should be comfortable managing several implementations simultaneously while adapting your approach to different customers, stakeholders and technical requirements.
Key responsibilities
Own customer implementation projects from Sales handover through go-live and post-implementation transition
Build and manage project plans, milestones, timelines and delivery expectations
Own project scope and ensure delivery remains aligned with agreed requirements and statements of work
Identify and manage risks, dependencies, blockers and project issues
Manage scope creep, changing requirements and change-control discussions throughout delivery
Coordinate customer stakeholders, internal teams and specialist technical resources
Maintain visibility around project progress, actions, responsibilities and escalations
Manage project budget, effort or commercial controls where applicable
Lead customer meetings, implementation workshops and project governance discussions
Remain close enough to the technology to support basic configuration, troubleshooting and requirements discussions
Ideal candidate profile
Strong experience delivering customer-facing software or SaaS implementation projects
Personally owned implementations from post-sale handover through successful delivery
Demonstrable project management experience covering scope, timelines, milestones, risks and dependencies
Experience handling scope changes, difficult delivery situations and competing customer priorities
Comfortable managing multiple customer implementations concurrently
Strong customer and stakeholder management skills, including senior or executive stakeholders
Enough technical understanding to work confidently around configurable SaaS, integrations and data
Comfortable carrying out basic platform configuration while partnering with technical specialists on more complex work
Experience within PRM, CRM, Salesforce, marketing automation or similar configurable B2B SaaS would be particularly relevant
Able to work independently within a lean Professional Services environment without relying on a heavily layered delivery structure
Location and working style
Remote position within the United States
North Carolina, Raleigh / Cary preferred
Regular customer-facing video calls, workshops and implementation meetings
Some collaboration with colleagues and customers across international time zones
Candidates should be comfortable taking ownership and working autonomously while remaining highly collaborative
Why join
Own the complete customer implementation rather than one narrow workstream
Join a Professional Services organisation that is actively evolving how it delivers customer projects
Work across varied SaaS implementations rather than one repetitive internal programme
Partner with dedicated Solutions Consultants when deeper technical expertise is required
Join a low-ego, hands-on environment with direct exposure to experienced leadership
Opportunity to influence delivery practices as the team develops
Build experience across project leadership, customer consulting and configurable SaaS
Join a business investing in its platform, people and customer-facing capability
If you are an experienced SaaS Implementation Project Manager who enjoys taking responsibility for the whole customer journey, apply directly or reach out for a confidential conversation.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.